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Arrow Components

Customer Support Associate

Arrow Components

. Provide expert internal and external customer service and sales support to the Inside Sales Team and customer engagements.

Posted 11/4/2026full-timeSão Paulo • BrazilJuniorMid-Level💰 R$47,000 - R$65,000 per yearWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer service and sales support, with a strong focus on managing the Order to Invoice Process and handling complex discrepancies. Proficient in utilizing ERP/CRM systems and advanced Excel for data management and analysis.

Highest-signal resume keywords
Customer SupportOrder To Invoice Process ManagementAdvanced Excel KnowledgeERP/CRM Systems KnowledgeElectronics/Manufacturing Industry Knowledge

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Customer ServiceSales SupportOrder EntryDiscrepancy ResolutionData Analysis
Soft Skills
Problem SolvingCommunicationCollaboration
Tools & Technologies
ERP SystemsCRM Systems
Industry Keywords
Electronics IndustryManufacturing IndustryBusiness To Business

Tech Stack

Tools & technologies
ERP

About the role

Key responsibilities & impact
  • Provide expert internal and external customer service and sales support to the Inside Sales Team and customer engagements.
  • Assist in maintaining performance expectations to further enhance Arrow's position within each customer and supplier.
  • Handle complex discrepancies, interface directly with customers, and recommend solutions or action plans to internal sales team staff.
  • Manage backlog.
  • Manage the Order to Invoice Process, including order entry and maintenance, value-added order entry and follow-up, and inbound customer order formats.
  • Support the sales team with direct customer contact within Planned Demand and Quality Assurance processes.
  • Provide first point of escalation after initial expedites, complete bond requests from Inside Sales, own the manual inventory sweep process from IPS or consignment, and coordinate contract refresh clauses.
  • Handle branch service requests, RMA, CAR and FQR analysis, customer surveys, and post-delivery issues.
  • Work on the origin of SMI and Sludge.

Requirements

What you’ll need
  • Pursuing a college degree or graduated with a major in Business, International Relations, or equivalent
  • 2 years of experience with customer support Business to Business.
  • Desirable knowledge of electronics/manufacturing industry.
  • Advanced English proficiency (submit your resume in English)
  • Advanced Excel knowledge.
  • Desirable knowledge of ERP/CRM systems.

Benefits

Comp & perks
  • Health insurance – ophthalmology is included in the medical plan.
  • Dental insurance.
  • Sesc Credential – Access lazer activities.
  • Life insurance.
  • Farmácia agreement – agreement with the entire Golden Farma network for the purchase of medicines and perfumery.
  • Vale-Refeição for Sodexo Pluxee, worth R$ 55.00 per working day of work.
  • Employee Assistance Program (EAP)
  • Hybrid work schedule: 2 days at office / 3 days work from home