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Director, Services Business Operations
Arrow Components. Serve as the strategic operating partner to the General Manager, Global Services .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates extensive leadership in business operations and strategic transformation, with a strong focus on financial analysis, forecasting, and performance management. Proven ability to drive process standardization, operational excellence, and cross-functional collaboration to achieve organizational goals.
Highest-signal resume keywords
Business Performance ManagementKPI ManagementFinancial AnalysisCross-Functional TransformationOperational Excellence
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
ForecastingBusiness PlanningProcess ImprovementCapacity PlanningSales OperationsBusiness IntelligenceSystems IntegrationPerformance MetricsOperational GovernanceData Analysis
Soft Skills
Executive CommunicationStakeholder ManagementInfluenceLeadershipAccountability
Tools & Technologies
CRM SystemsDashboardsReporting AutomationPerformance Analytics
Industry Keywords
Technology ServicesManaged ServicesProfessional ServicesIT Services
About the role
Key responsibilities & impact- Serve as the strategic operating partner to the General Manager, Global Services
- Build and lead the operational framework enabling profitable, efficient, and predictable organizational scaling
- Own business performance management, forecasting, operational governance, business process operations, sales operations, capacity planning, business intelligence, systems integration, and strategic transformation initiatives
- Lead business operating reviews, scorecards, KPI management, forecasting, reporting, and performance visibility
- Drive accountability to plans, targets, and strategic priorities
- Identify risks, opportunities, and corrective actions
- Lead revenue, margin, bookings, backlog, and resource forecasting
- Support annual planning, budgeting, and long-range strategy
- Establish capacity planning across all service lines
- Optimize utilization, workforce productivity, and hiring plans
- Establish operating standards, governance, and performance management
- Align Sales, Portfolio, Delivery, Customer Success, Finance, and Technology
- Drive process standardization, automation, scalability, and continuous improvement
- Own and optimize lead-to-order, quote-to-cash, resource-to-revenue, service delivery, and renewals processes
- Establish process governance, controls, documentation, and performance metrics
- Eliminate operational friction and reduce cycle times across cross-functional workflows
- Drive process standardization and automation across North America and EMEA
- Support pipeline governance, forecast management, opportunity visibility, CRM data quality, sales process discipline, and forecasting accuracy
- Deliver sales performance analytics, dashboards, business insights, executive dashboards, and actionable insights
- Partner with Sales leadership to improve bookings performance, services attach rates, and commercial execution
- Provide leadership for pricing, profitability, and recurring revenue performance
- Improve systems integration, reporting automation, and quote-to-cash execution
- Lead transformation initiatives supporting growth and operational maturity
- Translate strategy into roadmaps, metrics, and accountability
- Develop business cases for investments, acquisitions, and new offerings
- Serve as a strategic advisor to the General Manager
Requirements
What you’ll need- 10+ years of leadership experience in business operations, services operations, finance, strategy, consulting, or related disciplines
- Experience within technology services, managed services, professional services, or IT services organizations
- Strong financial, analytical, forecasting, and business planning capabilities
- Proven success building KPI frameworks, executive reporting, forecasting processes, and scalable operating models
- Experience leading cross-functional transformation, process improvement, and operational excellence initiatives
- Strong executive communication, influence, and stakeholder management skills
- Bachelor's degree required
- Must be able to travel to an Arrow office location as requested by Arrow leadership
Benefits
Comp & perks- Medical, Dental, Vision Insurance
- 401k, With Matching Contributions
- Short-Term/Long-Term Disability Insurance
- Health Savings Account (HSA)/Health Reimbursement Account (HRA) Options
- Paid Time Off (including sick, holiday, vacation, etc.)
- Tuition Reimbursement
- Growth Opportunities
- Fully remote work arrangement
- Competitive compensation
- Ability to travel to an Arrow office location as requested by Arrow leadership