Sales Operations Associate

Arrow Components

. Provide day-to-day sales support and customer service for assigned accounts with primarily indirect sales .

Posted 10/22/2026full-timeAlpharetta • Virginia • United StatesJuniorMid-Level💰 $27 - $33 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in sales support and customer service, with proficiency in processing customer orders and resolving discrepancies. Familiarity with ERP systems, particularly Arrow ERP and Oracle ERP, is essential for effective order management and vendor invoice resolution.

Highest-signal resume keywords

Sales Support ExperienceCustomer Service SkillsERP System ProficiencyOrder Processing AccuracyVendor Invoice Resolution

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Order ManagementPurchase Order ReviewInvoice ResolutionCustomer Quoting ActivitiesBacklog Management

Soft Skills

Effective CommunicationProblem-SolvingCollaboration

Tools & Technologies

Arrow ERPOracle ERP

Industry Keywords

Indirect SalesCustomer SatisfactionService RequestsRMA Processing

Tech Stack

Tools & technologies

ERPOracleOracle ERP

About the role

Key responsibilities & impact

Provide day-to-day sales support and customer service for assigned accounts with primarily indirect sales
Perform sales support functions to maintain high service and customer satisfaction while following corporate operational processes
Serve as liaison among Arrow’s internal resources, vendor resources and customers
Anticipate customer requirements and communicate efforts in a timely and effective manner
Process routine and smaller customer orders by reviewing purchase orders and entering sales orders into the Arrow ERP system
Resolve order discrepancies with customers and collaborate with shared services teams on complex issues
Review backlog reports to determine effective order fulfillment while balancing product cost, delivery expectations and vendor availability
Respond to customer requests regarding orders, RMA confirmations/invoices, credit status, expediting and shipping requirements
Document product returns and maintenance cancellations in Oracle ERP and decide whether to accept or reject requests based on established guidelines
Manage open backlogs of orders, service requests and RMAs from entry through billing
Determine whether vendors have shipped, entitled or billed orders or returns
Research and resolve vendor invoice variances involving price, quantity, goods/services receipts, freight and tax discrepancies
May manage customer quoting activities according to customer-specific strategies, quoting processes and order management

Requirements

What you’ll need

Has developed knowledge and skills through formal training or considerable work experience
Entry level often for those with work experience in the skill area
Works within established procedures with a moderate degree of supervision
Identifies the problem and all relevant issues in straightforward situations, assesses each using standard procedures and makes sound decisions
Typically requires a 2 year degree and 2–4 years of experience or High school graduate with equivalent related experience
May require specific certifications
Experience with sales support and customer service activities
Ability to process customer orders accurately and timely
Ability to review purchase orders for accuracy, freight terms, transportation, pricing, technical specifications, part numbers and customer requirements
Experience with ERP systems, including Arrow ERP and Oracle ERP
Ability to research and resolve vendor invoice variances and claims

Benefits

Comp & perks

Medical, Dental, Vision Insurance
401k, With Matching Contributions
Short-Term/Long-Term Disability Insurance
Health Savings Account (HSA)/Health Reimbursement Account (HRA) Options
Paid Time Off (including sick, holiday, vacation, etc.)
Tuition Reimbursement
Growth Opportunities
Competitive financial compensation
Solid benefits package