Sales Operations Associate

Arrow Components

. Provide day-to-day sales support and customer service activities for assigned accounts with primarily indirect sales .

Posted 10/27/2026full-timeAlpharetta • Virginia • United StatesJuniorMid-Level💰 $29 - $35 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in sales support and customer service, ensuring high levels of customer satisfaction while effectively managing order processing and vendor relationships. Proficient in utilizing ERP systems for order management and discrepancy resolution.

Highest-signal resume keywords

Sales SupportCustomer ServiceOrder ManagementERP System ProficiencyProblem Solving

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Order ProcessingVendor ManagementBacklog ManagementInvoice ResolutionQuoting Activities

Soft Skills

CommunicationDecision MakingCustomer Relationship Management

Tools & Technologies

Arrow ERPOracle ERP

Industry Keywords

Indirect SalesCustomer SatisfactionOperational EfficiencyTechnical SpecificationsFreight Terms

Tech Stack

Tools & technologies

ERPOracleOracle ERP

About the role

Key responsibilities & impact

Provide day-to-day sales support and customer service activities for assigned accounts with primarily indirect sales
Perform sales support functions to provide high service and customer satisfaction while maintaining operational efficiencies
Serve as liaison between field sales, engineering, supplier marketing, manufacturing facilities, purchasing, corporate departments, vendors, and customers
Process routine and smaller customer orders by reviewing purchase orders for accuracy, freight terms, transportation, pricing, technical specifications, part numbers, and customer requirements
Resolve order discrepancies before order entry and enter sales orders into the Arrow ERP system
Review backlog reports to determine effective order fulfillment while balancing product cost, delivery expectations, and vendor availability
Respond to customer requests regarding orders, RMA confirmations/invoices, credit status, expediting, and shipping requirements
Document product return and maintenance cancellation requests in Oracle ERP and accept or reject them under established guidelines
Manage open backlogs of orders, service requests, and RMAs through billing
Determine whether vendors have shipped, entitled, or billed orders or returns
Research and resolve vendor invoice variances involving price, quantity, goods/services receipts, freight, and tax discrepancies
May manage customer quoting activities according to customer-specific strategies, quoting processes, and order management

Requirements

What you’ll need

Has developed knowledge and skills through formal training or considerable work experience
Entry level often for those with work experience in the skill area
Works within established procedures with a moderate degree of supervision
Identifies the problem and all relevant issues in straightforward situations, assesses each using standard procedures and makes sound decisions
Typically requires a 2 year degree and 2–4 years of experience or High school graduate with equivalent related experience
May require specific certifications
Candidate must reside in GA or VA/MD/DC areas

Benefits

Comp & perks

Medical, Dental, Vision Insurance
401k, With Matching Contributions
Short-Term/Long-Term Disability Insurance
Health Savings Account (HSA)/Health Reimbursement Account (HRA) Options
Paid Time Off (including sick, holiday, vacation, etc.)
Tuition Reimbursement
Growth Opportunities
Competitive financial compensation
Solid benefits package