Account Coordinator

Arrowhead Programs

. Support the Strategic Account Management and Sales Teams by handling service requests for highest revenue customers.

Posted 10/28/2026full-timeOverland Park • Kansas • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with the ability to manage complex requests and provide administrative support for sales processes. Proficient in handling policy service items and maintaining attention to detail in a high-volume environment.

Highest-signal resume keywords

Customer Service ExperienceInsurance Agency ExperienceProperty And Casualty Insurance LicenseData Entry SkillsOrganizational Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Policy Service ProcessingCertificates Of InsuranceID CardsEndorsementsLoss Runs

Soft Skills

Attention To DetailInitiativeTeam CollaborationTask Prioritization

Tools & Technologies

Computer Applications

Certifications & Qualifications

Property And Casualty Insurance License

Industry Keywords

Customer RequestsService Level AgreementsNew Business ProcessingRenewal Business Processing

About the role

Key responsibilities & impact

Support the Strategic Account Management and Sales Teams by handling service requests for highest revenue customers.
Perform routine customer service tasks.
Provide administrative support for new and renewal business sales for the agency.
Handle urgent and complex customer requests.
Consult with Customers, Carrier Partners, Account Managers, and Producers.
Process policy service items according to service level agreements, including certificates of insurance, ID cards, endorsements, and loss runs.
Assist with new and renewal business processing and administration as needed.
Perform data entry as needed.
Perform other duties as assigned.

Requirements

What you’ll need

High school diploma or equivalent and three to five years customer service experience and/or an equivalent combination of education and experience.
Associate’s degree and two to three years insurance agency experience preferred.
Willingness to learn multiple computer applications.
Takes initiative to work independently and within a team environment.
Ability to prioritize and manage multiple tasks.
Demonstrates attention to detail and organizational skills.
Must be comfortable working in a high volume, production environment.
Property and Casualty Insurance License preferred (is required within 90 days of hire).

Benefits

Comp & perks

A challenging and stimulating career that provides growth and development.
Group medical, dental, vision, life, and disability benefits.
Paid time off.
401(k) retirement plan.
Employee Stock Purchase Plan allowing employees to purchase Brown & Brown stock at a discounted rate.
Hybrid work environment.
Student Loan Assistance.
Tuition Reimbursement.
Free Mental Health & Enhanced Advocacy Services.
Holidays.
Preferred Partner Discounts.