Arrowhead Programs

Accounts Payable

• Review incoming invoices and check requests for accurate documentation, paperwork, and approvals, and enter data into the system for check and ACH processing
• Process physical check and ACH/Wire payments to external vendors, brokers, insureds, and carriers
• Submit vendor payments into the corporate accounting system for authorization and approvals
• Gather documentation and contact necessary parties to set up new vendors in corporate accounting systems
• Reconcile company credit card statements and obtain supporting receipts or invoices
• Review outstanding customer and vendor checks monthly; coordinate letters, re-issuing checks, and unclaimed-funds submissions
• Respond to vendor and internal department inquiries regarding payment status
• Maintain organized accounts payable files
• Monitor bank accounts for unauthorized transactions and submit positive pay files and ACH authorizations
• Sort and file correspondence and perform miscellaneous clerical duties
• Index incoming accounting mail and payables in the system
• Perform monthly balance sheet reconciliations as assigned

Accounts Payable Specialist

Business Development Rep

• Prospect, identify, and build profitable insurance business within the broker distribution channel
• Onboard new brokers and provide ongoing care to the existing portfolio
• Provide training on SRIM’s Portals and identify new portal product opportunities
• Liaise between SRIM Underwriting and external developers to create new portal products
• Drive GWP and user growth on SRIM’s Portals
• Collaborate with internal departments, peers, and colleagues to strengthen broker relationships and support business growth
• Develop existing and new client relationships through targeted prospecting, sales programs, and digital marketing activities
• Drive revenue through presentations and information delivery to brokers, associations, and other opportunities
• Monitor industry trends to identify and develop new sales and business opportunities
• Support Underwriters at broker meetings and events
• Assist with eblast content and website improvements
• Travel to and attend industry and networking events locally and across Canada
• Work collaboratively within a dynamic team structure
• Perform other duties as assigned
• Report to the Chief Commercial Officer

Business Development Representative

Insurance

• Perform business impact strategy directly with customers one-on-one while carrying out loss control and/or claim duties
• Advise customers on improving their risk profile using independent judgment
• Assist in reporting new losses to insurance carriers and third-party administrators
• Support Claim Advocates with claim documentation, correspondence, file maintenance, data entry, and claim review materials
• Collect, organize, validate, and standardize claims and risk management data from multiple sources
• Support development, testing, maintenance, and continuous improvement of client dashboards, risk financing analyses, reports, presentations, and analytics processes
• Assist the Loss Control team with document management and data entry
• Collaborate with account teams and cross-functional Claims, Loss Control, Analytics, and account management teams to support client risk management programs

Risk Management Services Associate

Compliance

• Process/enter data for a variety of policy transaction types within a portal system or Excel spreadsheet
• Investigate miscellaneous inquiries regarding client files and associated transactions
• Communicate internally and externally via email and telephone
• Perform clerical duties, such as electronic filing, as required
• Meet production-based KPIs for output volume, consistency, and accuracy
• Work in a hybrid home-office model via desk booking system

Compliance Processor

General Counsel

• Independently investigate, evaluate, and manage professional liability claims from inception through resolution
• Analyze coverage issues and determine applicability of policy terms, conditions, and exclusions
• Establish and adjust reserves based on claim developments
• Develop and execute claim resolution strategies, including negotiation and settlement
• Guide litigation strategy, including discovery, motion practice, mediation, and trial preparation
• Attend mediations, settlement conferences, and trials as required
• Evaluate liability and damages using legal, factual, and industry-specific knowledge
• Provide financial forecasting on claims portfolios
• Communicate proactively with insureds, brokers, and management
• Deliver claim updates and coverage determinations
• Support underwriting teams with claim insights and loss trends
• Ensure claim handling adheres to regulatory requirements, internal guidelines, and best practices
• Prepare reports for management, carriers, reinsurers, and auditors
• Identify emerging issues, trends, and exposures in professional liability
• Provide feedback to underwriting and risk management on loss drivers and prevention strategies

Professional Liability Claims Counsel

Claims Specialist

• Complete accurate and timely coverage, liability, damage investigations, analysis and evaluations on complex casualty and environmental claims generated under the full suite of environmental insurance products
• Make coverage determinations and draft and communicate written positions to insureds and other required parties
• Investigate, analyze, evaluate, document, manage, report and execute strategies to bring early and cost-effective resolution to assigned claims
• Set and manage reserves
• Proactively manage litigation and counsel, including litigation planning and execution, budgeting, and bill review and payment
• Represent the company at meetings with management and carriers, and at mediation and trial

Accounts Payable Specialist

Business Development Representative

Risk Management Services Associate

Compliance Processor

Professional Liability Claims Counsel

Senior Claims Analyst