Lead Business Systems Analyst

Arrowhead Programs

. Coach, mentor, and support Business Systems Analysts at all experience levels .

Posted 11/4/2026full-timeRemote • United StatesSenior💰 $100,000 - $140,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in coaching and mentoring Business Systems Analysts while driving process improvements and operational effectiveness. Proficient in utilizing tools like Jira and Microsoft Office to enhance team performance and deliver quality outcomes.

Highest-signal resume keywords

Jira ProficiencyProcess Improvement MethodologiesAgile CertificationBusiness Analysis CertificationFoundational AI Literacy

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Business AnalysisWorkflow OptimizationQuality OversightTraining Material DevelopmentOperational Effectiveness

Soft Skills

LeadershipCollaborationCoachingMentoringInfluence Without Authority

Tools & Technologies

Microsoft OfficeAutomation ToolsBusiness Systems

Certifications & Qualifications

CBAPPMI-PBALean Six Sigma

Industry Keywords

Insurance SystemsOperational SystemsContinuous ImprovementStandard Operating Procedures

About the role

Key responsibilities & impact

Coach, mentor, and support Business Systems Analysts at all experience levels
Support onboarding of new teammates with the Training and Onboarding Supervisor
Guide team members in resolving complex business analysis challenges, process inefficiencies, and execution-related issues
Promote knowledge sharing and continuous development
Operate as a functional leader through influence without direct supervisory authority
Monitor time tracking, service levels, sprint performance, backlog health, team capacity, workload distribution, and bandwidth
Identify resource constraints, delivery risks, and bottlenecks
Provide insights and recommendations to leadership for prioritization and decision-making
Perform quality oversight of business requirements, Jira tickets, and supporting artifacts
Promote standardized tools, documentation, workflows, and best practices
Partner with stakeholders to improve operational effectiveness and delivery quality
Identify and implement quality and efficiency improvements across business systems and workflows
Drive continuous improvement of standard operating procedures
Evaluate workflow effectiveness and recommend enhancements
Develop, maintain, and enhance training materials for Business Systems Analysts
Partner with Product Owners, Engineering, QA, and Business Stakeholders
Support alignment between Product Support and Project delivery priorities
Improve team effectiveness, consistency, and delivery outcomes

Requirements

What you’ll need

Proficiency with Jira, Microsoft Office tools, and related business systems
Experience working with insurance and operational systems (preferred)
Knowledge of process improvement methodologies, including continuous improvement and workflow optimization
Familiarity with automation tools and platforms to improve efficiency and reduce manual effort
Foundational AI literacy, including the ability to leverage AI tools to enhance analysis, documentation, and process outcomes
Preferred: Agile, Business Analysis, or Process Improvement certifications (CBAP, PMI-PBA, Lean Six Sigma, etc.)
Ability to perform each essential duty satisfactorily
Leadership and collaboration competencies

Benefits

Comp & perks

Medical/Rx
Dental
Vision
Life Insurance
Disability Insurance
ESPP
401k
Student Loan Assistance
Tuition Reimbursement
Free Mental Health & Enhanced Advocacy Services
Paid Time Off
Holidays
Preferred Partner Discounts