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Customer Service Executive – Casual Role
Arsenal F.C. Respond to Arsenal Direct email queries professionally, supportively, and promptly .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong written communication skills and a passion for customer service while effectively managing supporter queries and personalisation requests. Proficient in Microsoft Office and Google Workspace, with a collaborative approach to teamwork and adaptability during peak trading periods.
Highest-signal resume keywords
Excellent Written Communication SkillsCustomer Service PassionAdvanced Microsoft Office SkillsGoogle Workspace ProficiencyCollaborative Approach
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Order TrackingRefund ManagementExchange ProcessingPayment Query ResolutionPersonalisation Requests Management
Soft Skills
FlexibilityAdaptabilityContinuous Improvement Mindset
Tools & Technologies
Microsoft OutlookMicrosoft WordMicrosoft ExcelMicrosoft TeamsGoogle Workspace
Certifications & Qualifications
DBS Check
Industry Keywords
Supporter QueriesSeasonal TradingTeam Activity MonitoringService Levels
About the role
Key responsibilities & impact- Respond to Arsenal Direct email queries professionally, supportively, and promptly
- Support order tracking, lost parcels, refunds, exchanges, payment queries, member discounts, and Stadium Tour enquiries
- Collaborate with the call centre, warehouse teams, couriers, and external partners to resolve supporter queries
- Manage personalisation requests and special supporter enquiries
- Maintain shared documents and trackers to monitor team activity and service levels
- Support the team during busy seasonal trading periods while maintaining accuracy and a positive approach
Requirements
What you’ll need- Excellent written communication skills
- Passion for customer service
- Ability to work accurately at pace
- Advanced Microsoft Office and Google Workspace skills, including Outlook, Word, Excel, and Teams
- Confidence using multiple systems simultaneously
- Collaborative approach with colleagues and external stakeholders
- Flexibility and adaptability to support key trading periods and work variable hours throughout the year
- Continuous improvement mindset
- Successful candidates must complete a DBS check and other essential background checks before employment
Benefits
Comp & perks- Remote working options after mandatory on-site training
- Flexible working options
- Casual seasonal employment during the November-January holiday trading period
- Disability-related adjustments to the recruitment process
- Eligibility to apply for an interview via the Disability Confident Scheme, where applicable