Account Director

Artemis ARC

. Serve as the primary point of contact and account lead for CBP’s Trusted Traveler Program Marketing Support Services contract .

Posted 9/20/2026full-timeRemote • United StatesLeadWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in account management, strategic planning, and client relationship management within the marketing and advertising sectors, particularly in support of federal government clients. Proficient in overseeing project execution, media planning, and compliance with contract standards.

Highest-signal resume keywords

Account Management ExperienceStrategic Communications PlanningProject CoordinationClient Relationship ManagementKPI/Marketing Analytics Reporting

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Strategic PlanningMedia BuyingCreative DevelopmentCopywritingProject ManagementCost AnalysisSentiment AnalysisAudience Reach AnalysisMarketing AnalyticsCollateral Development

Soft Skills

Problem-SolvingCritical ThinkingTime ManagementEffective CommunicationAdaptability

Certifications & Qualifications

DHS Suitability/Public Trust Clearance

Industry Keywords

Federal GovernmentAdvertisingMarketingClient DeliverablesTradeshowsConferencesContract ComplianceProfessional Conduct Standards

About the role

Key responsibilities & impact

Serve as the primary point of contact and account lead for CBP’s Trusted Traveler Program Marketing Support Services contract
Direct and manage account performance and client relationships
Lead strategic planning/media, digital/social media, creative, copywriting, and project coordination teams
Oversee development and refinement of the Strategic Communications Plan
Direct execution of the Comprehensive Media Buy Plan, including creative concepts, ad placement schedules, sentiment analysis, audience reach, cost analysis, and KPI/marketing analytics reporting
Guide production of collateral marketing materials, advertisements, informational materials, creative designs, signage, videos, and social media content
Coordinate staffing, logistics, and support for approximately four domestic and international tradeshows and conferences annually
Oversee preparation and submission of After-Campaign Reports, Conference Reports, and other client deliverables
Manage the integrated Project Schedule and Monthly Progress and Cost Status Reports
Facilitate the contract kickoff meeting and ongoing client communications, documenting meeting minutes, action items, and decisions
Support CBP responses to Senior CBP management, Congress, the White House, DHS, and other agencies or organizations
Ensure compliance with contract data rights, confidentiality, and professional conduct standards

Requirements

What you’ll need

Minimum of 5 years of account management experience in an advertising or marketing agency
Bachelor’s degree in Marketing, Communications, Business, or a related field
Proven track record managing major client accounts and leading cross-functional teams in support of federal government clients
Strategic thinker with a forward-looking approach to marketing trends and technologies
Strong problem-solving skills and ability to think critically
Ability to manage competing deadlines
Experience supporting complex projects and transformation efforts within the federal government
Comfortability with supporting complex client relationships
Ability to obtain and maintain a DHS Suitability/public trust clearance
Legal authorization to work in the U.S.
Strong critical thinking, analytical, and time management skills
Proven ability to organize, prioritize, and work well with others
Ability to communicate thoughts, ideas, and solutions logically, both written and orally
Ability to stay calm under pressure and in a fast-paced environment
Ability to receive client feedback and implement changes quickly and effectively
Ability to get up to speed quickly on complex issues

Benefits

Comp & perks

Remote work is anticipated
Occasional travel for client engagements may be required
Contingent hire position, subject to client approval, security requirements, and on-site requirements