Director, Creative Services

Article

. Lead the business and operations behind Article’s Creative Services function .

Posted 9/17/2026full-timeVancouver • CanadaLead💰 CA$172,420 - CA$191,580 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in leading high-volume creative operations, managing large operational budgets, and translating business goals into effective production plans. Proven ability to foster accountability and high standards while developing managers and optimizing processes for creative workflows.

Highest-signal resume keywords

Leadership Experience in High-Volume Creative EnvironmentOperational Budget ManagementCreative Production BackgroundVendor Management and Contract NegotiationData-Driven Decision-Making

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Creative Workflow ManagementBudget ForecastingCost ManagementProduction PlanningPerformance Measurement

Soft Skills

Effective CommunicationCoaching and DevelopmentProblem-SolvingAccountabilityCustomer Obsession

Tools & Technologies

G SuiteSlack

Certifications & Qualifications

Completion of Criminal Background Check

Industry Keywords

EcommerceRetail StudioCreative ServicesProduction StreamsProcurement

About the role

Key responsibilities & impact

Lead the business and operations behind Article’s Creative Services function
Ensure teams have the resources, processes, budgets, and direction needed to deliver creative work at scale
Own planning, resourcing, budgeting, production, and delivery of creative work from intake and briefing through final asset delivery
Translate business priorities into production roadmaps, capacity plans, budgets, and priorities
Build and monitor performance measures including throughput, capacity, delivery timelines, budget performance, and quality
Identify operational bottlenecks and build scalable processes, roles, and ways of working
Own operational budgets, forecasting, cost controls, budget variance, vendor spend, and cost-effectiveness initiatives
Lead resource and capacity planning across internal teams, external partners, and multiple production streams
Manage vendor and production partnerships, including procurement, evaluation, negotiation, scope management, contracts, and performance
Bridge Creative Services and the broader business by translating business needs into production plans and communicating timelines, resources, and trade-offs
Partner with Marketing, Category Management, Sales, Warehousing, Logistics, and other teams
Resolve process breakdowns and priority trade-offs between creative teams and business stakeholders
Protect the standards and conditions required for excellent creative work
Lead and develop managers across Creative Services
Foster accountability, customer obsession, high standards, and operational rigor
Report to Dan Mew

Requirements

What you’ll need

Significant leadership experience in a high-volume creative environment such as an in-house ecommerce or retail studio, large-scale production studio, or agency supporting high-volume ecommerce or retail clients
Creative or creative production background with strong understanding of creative workflows, production requirements, and high-quality execution
Experience owning large operational budgets, ideally in the multi-million-dollar range, including forecasting, cost management, and financial trade-offs
Experience leading complex creative operations with multiple production streams, competing priorities, and high volume of deliverables
Strong experience with procurement, vendor management, contract negotiation, and external production partners
Ability to translate business goals into practical creative production plans and communicate trade-offs clearly with creative and business stakeholders
Ability to set direction and clear guardrails for managers
Ability to build operating rhythms and ways of working that create ownership and follow-through
Sound decision-making using data, experience, creative context, and business needs
Experience developing managers through direct feedback, coaching, and clear expectations
Ability to take ownership of outcomes and address challenges constructively
Legally able to work in Canada
Completion of criminal background check
Proficiency with G Suite and Slack

Benefits

Comp & perks

Cash bonus when Article hits its annual financial goals
4% RRSP matched contributions through Wealthsimple
20 days of vacation
1 extra day off (Inclusion and Diversity Day)
6 well-being (sick) days
Hybrid work: 3 days a week in the office
Work remotely anywhere in the world for up to 3 weeks
Extended health, dental, and vision benefits
$1000 health/lifestyle spending account
TELUS Health App
Mental Health Assistance/Counseling
Virtual medical appointments
Free street parking
Indoor secure bike storage with change rooms and showers
45% discount on the entire product range
15% discount for friends and family
Onsite fitness equipment with showers and towel service
Snacks, premium coffees, and teas
Pickleball, badminton, and table tennis facilities
Dog-friendly office