Quality Insights Manager

Article

. Lead a team of two Quality Insight Analysts .

Posted 10/26/2026full-timeVancouver • CanadaMid-LevelSenior💰 CA$120,000 - CA$140,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in quality management and data analytics, with a strong focus on developing reporting frameworks and quality processes. Proven ability to lead teams, influence stakeholders, and provide actionable insights through data analysis.

Highest-signal resume keywords

Quality ManagementData AnalyticsTeam ManagementDMAIC MethodologyBI Platforms

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Quality Insights FrameworkRoot Cause AnalysisDefect Code StandardizationCAPA RecommendationsTrend AnalysisData TranslationReporting FrameworksContinuous Improvement5 WhysFishbone Diagrams

Soft Skills

Pragmatic Problem-SolvingInfluencing StakeholdersCoachingCollaborationBuilder Mindset

Tools & Technologies

TableauPower BIQarmaData Analysis Tools

Certifications & Qualifications

Lean Six Sigma Green BeltBachelor’s Degree

Industry Keywords

Quality OperationsCost of Poor QualityVendor Quality TeamsSourcingOperations

Tech Stack

Tools & technologies

Tableau

About the role

Key responsibilities & impact

Lead a team of two Quality Insight Analysts
Reassess and structure the quality insights framework, defining metrics, reporting cadences, and target audiences
Connect upstream Qarma inspection data with post-market defect reports and customer claim data
Standardize defect codes and quality taxonomy across the business
Partner with Business Intelligence & Analytics to build dashboards and reporting tools
Lead root cause analysis on major or recurring quality issues using 5 Whys, Fishbone, or DMAIC methodologies
Formulate CAPA recommendations and collaborate with Quality Operations on follow-through and effectiveness reviews
Track and report cost of poor quality trends
Provide quality intelligence and trend analysis to Category Management
Manage, coach, and develop Quality Insight Analysts
Collaborate with Vendor Quality Teams, Sourcing, and Operations on supplier or product defect issues
May require up to 10% travel

Requirements

What you’ll need

5+ years of experience in quality management, data analytics, or continuous improvement with demonstrated operational impact
2+ years of direct team management experience
Proven track record evaluating, restructuring, or building reporting frameworks and quality processes from scratch
Hands-on expertise with DMAIC, 5 Whys, or Fishbone diagrams
Ability to translate complex datasets into clear narratives and actionable insights for senior non-technical leadership
Ability to influence cross-functional stakeholders without direct authority
Proficiency with BI platforms such as Tableau and Power BI, data analysis tools, and inspection software such as Qarma
Strong builder mindset, tolerance for ambiguity, and pragmatic problem-solving skills
Bachelor’s degree or college equivalent
Legally able to work in Canada
Completion of criminal background check
Lean Six Sigma Green Belt or higher is preferred

Benefits

Comp & perks

Annual cash bonus when Article hits its annual financial goals
4% RRSP matched contributions through Wealthsimple
20 days of vacation
1 extra day off (Inclusion and Diversity Day)
6 well-being (sick) days
Hybrid work: 3 days a week in the office
Work remotely anywhere in the world for up to 3 weeks
Extended health, dental and vision benefits
$1000 health/lifestyle spending account
TELUS Health App
Mental Health Assistance/Counseling
Virtual medical appointments
Stocked kitchens with snacks, premium coffees and teas
Onsite fitness equipment with showers and towel service
Pickleball, badminton, and table tennis facilities
Dog-friendly office
Free street parking
Indoor secure bike storage with change rooms and showers
45% discount on the entire product range
15% discount for friends and family