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Customer Success Manager
Artist Growth. Lead onboarding and implementation for enterprise customers from kickoff through go-live .
Posted 11/4/2026full-timeRemote • Tennessee • United StatesMid-LevelSenior💰 $60,000 - $80,000 per yearWebsite
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in customer onboarding and implementation, particularly within the music industry, while effectively managing customer relationships and driving account growth. Proficient in training and communication, with a strong focus on customer success and CRM management.
Highest-signal resume keywords
Customer Success ManagementAccount ManagementCRM ExperienceTraining DevelopmentMusic Industry Knowledge
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
OnboardingImplementationAccount SetupData ManagementCustomer Communication
Soft Skills
Strong Listening SkillsGrowth MindsetClear CommunicationOrganizationFollow-Through
Tools & Technologies
HubSpot
Industry Keywords
Music BusinessMusic TechEnterprise CustomersSMB CustomersCustomer Feedback
About the role
Key responsibilities & impact- Lead onboarding and implementation for enterprise customers from kickoff through go-live
- Train customer teams on AG in groups and one-on-one
- Build training materials where needed
- Manage account setups and maintain account datasets
- Learn how each customer runs their business and translate that into AG usage
- Drive account growth within enterprise customers
- Identify where AG can add value and work with leadership on expansion and renewals
- Support SMB customers through onboarding, questions, and ongoing check-ins
- Support SMB trial prospects and drive conversion
- Understand prospect reactions, preferences, and adoption drivers
- Manage the support pipeline and help documentation
- Draft and deliver customer-facing communications
- Keep customer records, notes, and follow-ups current in the CRM
- Bring customer feedback, feature requests, and recurring issues to product and engineering
- Partner with renewals and billing teams to support customers from start to renewal
Requirements
What you’ll need- Experience in the music business
- Music tech experience is a huge plus
- Existing relationships in the music community are a plus
- CRM experience, specifically HubSpot, is a huge plus
- Experience in customer success, account management, implementation, or a similar customer-facing role
- Ideally experience with both enterprise and small business customers
- Strong listening skills
- Growth mindset
- Clear, friendly written and verbal communication with executives and day-to-day users
- Comfort running training sessions and walking people through software
- Great organization and follow-through across many accounts at once
Benefits
Comp & perks- 100% company-paid healthcare
- AG covers the deductible for your entire family
- Generous PTO and holiday time
- Remote-friendly work arrangement
- Direct access to leadership
- Real say in how we work with customers