Artist Growth

Customer Success Manager

• Lead onboarding and implementation for enterprise customers from kickoff through go-live
• Train customer teams on AG in groups and one-on-one
• Build training materials where needed
• Manage account setups and maintain account datasets
• Learn how each customer runs their business and translate that into AG usage
• Drive account growth within enterprise customers
• Identify where AG can add value and work with leadership on expansion and renewals
• Support SMB customers through onboarding, questions, and ongoing check-ins
• Support SMB trial prospects and drive conversion
• Understand prospect reactions, preferences, and adoption drivers
• Manage the support pipeline and help documentation
• Draft and deliver customer-facing communications
• Keep customer records, notes, and follow-ups current in the CRM
• Bring customer feedback, feature requests, and recurring issues to product and engineering
• Partner with renewals and billing teams to support customers from start to renewal

Explore Customer Success Manager at Artist Growth. Review requirements and application details.

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Customer Success Manager