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Client Services Agent
ARUP Laboratories. Build and maintain customer relationships through phone, email, and other communications .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills with the ability to manage complex patient orders and provide accurate information while adhering to regulatory standards. Proficient in using multiple systems to resolve customer issues and maintain thorough documentation.
Highest-signal resume keywords
Customer Service ExperienceLaboratory Information System (LIS) FamiliarityHIPAA KnowledgeMedical Terminology ProficiencyCase Management Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Typing 35 WPM10 Key SkillsBasic Computer SkillsInternet ProficiencyIntermediate Computer Skills
Soft Skills
Empathetic CommunicationProfessionalismJudgment in Complex Situations
Tools & Technologies
ARUP Systems
Certifications & Qualifications
HIPAA Training
Industry Keywords
CDC ComplianceOSHA RegulationsBiohazard Laboratory EnvironmentPatient OrdersCustomer Relationships
About the role
Key responsibilities & impact- Build and maintain customer relationships through phone, email, and other communications
- Create and modify patient orders and demographics following complex ordering procedures, processes, and policies
- Prioritize, research, and respond to requests for test information, specimen requirements, supplies, and fees
- Provide professional, empathetic, accurate, and timely customer service
- Exercise judgment on complex job requirements to serve patients, customers, and ARUP
- Manage cases through prioritization, thorough documentation, and follow-through
- Provide education, guidance, and resolution regarding available resources, information, and application utility
- Use multiple ARUP systems to research and resolve customer issues
- Serve as liaison between ARUP customers and technical sections
- Perform other duties as assigned
Requirements
What you’ll need- High School Diploma or Equivalent or better
- Ability to type 35 WPM and 10 key skills
- Basic computer skills including internet proficiency and ability to effectively navigate computer and phone systems
- Remote workers only: internet download speed of 75mbps and upload speed of 50mbps or ability to obtain prior to start date
- Preferred: College level courses in medical terminology, biology, communications or related life sciences
- Preferred: General medical laboratory experience
- Preferred: One (1) year of experience in customer service
- Preferred: Familiarity with laboratory information system (LIS)
- Preferred: Intermediate computer skills including internet proficiency
- Preferred: HIPAA training or knowledge
- Must comply with CDC and OSHA regulations and company policies for PPE in a biohazard laboratory environment
- Must comply with all ARUP Policies and Procedures