ARUP Laboratories

Client Services Representative

• Build and maintain customer relationships through phone, email, and other communications
• Create and modify patient orders and demographics following complex ordering procedures, processes, and policies
• Prioritize, research, and respond to requests for test information, specimen requirements, supplies, and fees
• Provide professional, empathetic, accurate, and timely customer service
• Exercise judgment on complex job requirements to serve patients, customers, and ARUP
• Manage cases through prioritization, thorough documentation, and follow-through
• Provide education, guidance, and resolution regarding available resources, information, and application utility
• Use multiple ARUP systems to research and resolve customer issues
• Serve as liaison between ARUP customers and technical sections
• Perform other duties as assigned

Client Services Agent