CRC Agent

ARUP Laboratories

. Provide technical and preanalytic support services for a designated division of technical operations and clients .

Posted 11/6/2026full-timeSalt Lake City • Utah • United StatesJunior💰 $18 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer service within a laboratory environment, effectively managing client communications and specimen evaluations while adhering to compliance standards. Proficient in utilizing laboratory information systems and maintaining positive customer relationships through empathetic service.

Highest-signal resume keywords

Laboratory Information SystemsCustomer Service ExperienceSpecimen EvaluationHIPAA KnowledgeCommunication Skills

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Specimen ProcessingData ManagementKeyboarding SkillsComplex Ordering ProceduresProblem Resolution

Soft Skills

EmpathyProfessionalismCommunicationRelationship Building

Tools & Technologies

ANSRESPIMSMillenniumMasterControlLMSCRMEExcept

Certifications & Qualifications

High School Diploma or EquivalentHIPAA Training

Industry Keywords

Customer SupportLaboratory OperationsBiohazard SafetyCDC RegulationsOSHA Compliance

About the role

Key responsibilities & impact

Provide technical and preanalytic support services for a designated division of technical operations and clients
Evaluate and process specimens, resolve problems, handle exceptions, and provide customer service
Contact clients regarding specimen integrity, volume, test clarification, compromised specimens, and missing specimens
Support communications between internal and external ARUP customers through phone, email, and other channels
Build and maintain customer relationships while providing positive, professional, and empathetic service
Create and modify patient orders and demographics using complex ordering procedures and multiple ordering systems
Research and respond to requests for test information, specimen requirements, supplies, and fees
Evaluate specimens for acceptability and follow procedures for specimens that do not meet acceptance criteria
Initiate problem resolution and process add-on testing requests
Receive and initiate customer and laboratory telephone calls
Provide verified test results from the LIS to authenticated individuals when requested
Educate, guide, and troubleshoot customers regarding available resources and application utility
Manage cases through ownership, prioritization, handling, documentation, reporting, and follow-through
Monitor new ARUP clients and provide weekly reports to Account Executives
Provide data, client training, and client communication for Except Reduction initiatives
Perform other duties as assigned

Requirements

What you’ll need

High School Diploma or Equivalent required
One year previous experience in a customer service environment
Intermediate computer skills including internet proficiency
Basic keyboarding skills (35 wpm)
Ability to use laboratory information systems including ANSR, ESP, IMS, Millennium, MasterControl, LMS, CRM, and eExcept
Ability to communicate effectively with customers and laboratories
Preferred Associates Degree in Communication
Preferred one year of previous experience in a call center environment
Preferred general medical laboratory experience
Preferred HIPAA training/knowledge
Ability to use personal protective equipment in a biohazard laboratory environment in accordance with CDC and OSHA regulations and company policies
Ability to comply with all ARUP Policies and Procedures