Customer Support Specialist, Japanese Speaker

Arvion Services

. Respond to customer inquiries through live chat, email and phone in a timely and professional manner .

Posted 10/12/2026full-timeKuala Lumpur • MalaysiaJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer support within the financial services sector, with a focus on effective communication, problem-solving, and maintaining high customer satisfaction. Proficient in managing inquiries and collaborating with teams to enhance the customer experience.

Highest-signal resume keywords

Native Japanese SpeakerCustomer Support ExperienceFinancial Services KnowledgeStrong Communication SkillsProblem-Solving Skills

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Customer SupportAccount ManagementTechnical TroubleshootingRecord KeepingMultitaskingComputer Literacy

Soft Skills

Interpersonal SkillsAttention to DetailCustomer-Focused Mindset

Industry Keywords

Financial ServicesFintechForexCustomer ExperienceService Quality Standards

About the role

Key responsibilities & impact

Respond to customer inquiries through live chat, email and phone in a timely and professional manner
Provide accurate information about financial products, services and account-related matters
Assist clients with account inquiries, technical issues and general troubleshooting
Handle customer concerns and complaints professionally, ensuring effective resolution
Cooperate effectively with internal departments to resolve customer issues
Maintain accurate records of customer interactions, requests and resolutions
Follow established procedures, internal policies and service quality standards
Identify recurring customer issues and recommend improvements to enhance the customer experience
Maintain high customer satisfaction through clear communication and efficient support

Requirements

What you’ll need

Native Japanese speaker with excellent written and verbal communication skills
Good command of English, both written and spoken
Minimum 1 year of professional customer support or customer service experience
Experience in financial services, fintech, forex or a related industry is an advantage
Strong interpersonal, communication and problem-solving skills
Ability to multitask and manage customer inquiries efficiently
Good computer literacy and ability to learn new systems quickly
Customer-focused mindset with strong attention to detail
Ability to work independently while collaborating effectively with a team
Willingness to work 9-hour rotating shifts scheduled between 8:00 AM till 12:00 AM (midnight)

Benefits

Comp & perks

Competitive salary package and additional allowances
Medical insurance coverage
Annual leave benefits
Relocation allowance for eligible overseas candidates
Hybrid working arrangements
Supportive, multicultural and professional working environment
Training and professional development opportunities
Career growth opportunities within a global organization
Exposure to international clients and financial services operations