IT Service Specialist

Asahi Kasei

. Provide Tier 1 on-site and remote support for laptops, mobile devices, email, and common enterprise applications, with guidance for more complex Tier 2 issues .

Posted 11/11/2026full-timeCary • North Carolina • United StatesJunior💰 $70,000 - $85,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in providing Tier 1 IT support for Microsoft 365, Windows, and iOS devices, with a strong focus on troubleshooting, user onboarding, and documentation. Capable of managing hardware inventory and collaborating effectively with team members and stakeholders.

Highest-signal resume keywords

Microsoft 365 SupportIT Service Management (ITSM)Troubleshooting SkillsCustomer Service OrientationDocumentation and Knowledge Management

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

TroubleshootingDevice DeploymentAccount Lifecycle ManagementMicrosoft 365WindowsIOSBitLockerEmail SupportAuthentication IssuesCommon Troubleshooting Tools

Soft Skills

Clear CommunicationAttention to DetailDependabilityCollaborationCustomer Service

Tools & Technologies

IntuneEntra IDHalo ITSM

Certifications & Qualifications

CompTIA A+Microsoft 365 FundamentalsITIL Foundation

Industry Keywords

IT SupportHelpdeskDesktop SupportUser OnboardingService Interruption

Tech Stack

Tools & technologies

iOSITSM

About the role

Key responsibilities & impact

Provide Tier 1 on-site and remote support for laptops, mobile devices, email, and common enterprise applications, with guidance for more complex Tier 2 issues
Troubleshoot authentication, access, password, BitLocker, Outlook, iOS, Microsoft 365, mailbox, and service interruption issues
Gather diagnostics, screenshots, and logs; document troubleshooting steps before escalation
Process approved Microsoft 365, email, and enterprise-system access requests
Support onboarding, offboarding, account lifecycle tasks, updates, and migrations
Support deployment, shipment, return, setup, and migration of corporate laptops, iPhones, and iPads
Monitor hardware inventory and report stock or record issues
Assist with Microsoft 365 and workplace technology projects, device deployments, migrations, and system rollouts
Update work instructions, knowledge articles, inventory records, and operational documentation
Provide status updates and work with vendors or internal IT under team-lead direction
Prepare employee communications and provide end-user guidance during onboarding and transitions
Respond to user inquiries and collaborate with IT colleagues, vendors, and business stakeholders
Participate in IT operational and project meetings
Create and maintain knowledge articles, user guides, and standard workarounds
Share process-improvement suggestions and assist with peer knowledge sharing and onboarding

Requirements

What you’ll need

Bachelor’s degree in Information Technology, Computer Science, Engineering, or related discipline
1-3 years of IT support, helpdesk, desktop support, or related customer service experience; relevant internships or technical training may be considered
Experience supporting users in a business environment; exposure to device deployments or migrations
Working knowledge of Microsoft 365, Windows, iOS mobile devices, and common troubleshooting tools
Experience with an ITSM to manage tickets and SLAs
Ability and willingness to learn established IT service management processes and tools
Experience supporting users outside the US is helpful but not required
Relevant certifications such as CompTIA A+, Microsoft 365 Fundamentals, or ITIL Foundation are a plus but not required
Admin experience with Intune or Entra ID is a plus
Experience with Halo ITSM specifically is a plus
Clear verbal and written communication skills with the ability to explain technical steps to end users
Strong customer service orientation and ability to manage multiple support requests
Dependability, attention to detail, and follow-through on assigned tasks
Ability to follow documented procedures, recognize when to escalate, and work effectively with others
Desire and drive for continuous education and improvement of skills and responsibilities

Benefits

Comp & perks

Limited travel, estimated at up to 5% of the time