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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in leading customer onboarding engagements and managing complex enterprise projects, with a strong focus on generative AI and platform technologies. Skilled in facilitating cross-functional collaboration and translating customer needs into actionable strategies.
Highest-signal resume keywords
Customer-Facing Implementation ExperienceSaaS Deployment ExpertiseGenerative AI UnderstandingCross-Functional AlignmentProject Management Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Workflow ConfigurationProcess MappingUser Acceptance TestingAI Workflow DesignAgent OrchestrationData GovernanceChange ManagementDiscovery FacilitationConfiguration Decision MakingDocumentation Development
Soft Skills
Structured CommunicationCuriosity About AI Tools
Tools & Technologies
Asana AIEnterprise Platforms
Industry Keywords
Onboarding EngagementsTechnical Platform DeploymentsEnterprise ConsultingUser AdoptionOperational Check-Ins
About the role
Key responsibilities & impact- Lead structured onboarding engagements by aligning customer stakeholders on platform setup, workflow priorities, and shared success metrics
- Assess workflow complexity and target high-impact Asana AI opportunities
- Document and transition implementation plans covering prioritized workflows, risk mitigation, and next steps
- Guide customers through process mapping, hands-on workflow configuration, and user acceptance testing
- Coordinate cross-functional delivery through kickoff, enablement, and launch milestones
- Develop deployment roadmaps and documentation for scaling Asana AI usage and expanding use cases
- Lead recurring operational check-ins to monitor workflow performance, surface user pain points, and identify AI adoption opportunities
- Partner with Customer Success, Sales, and R&D to surface expansion signals and represent customer needs internally
- Build repeatable frameworks and engagement processes across enterprise customers
Requirements
What you’ll need- Proven experience in customer-facing implementation or consulting roles
- Experience guiding structured onboarding or technical platform deployments within SaaS or enterprise consulting environments
- Strong understanding of generative AI and platform technologies, including AI workflow design, agent orchestration, enterprise platforms, and data governance
- Ability to guide teams through AI change management and user adoption friction
- Track record of managing complex, concurrent enterprise projects and workstreams
- Proven success facilitating discovery sessions and translating customer feedback into actionable configuration decisions
- Curiosity about AI tools and emerging technologies, with willingness to learn and leverage them
- Clear, structured communication skills for diverse audiences from executive sponsors to front-line end users
- Experience aligning cross-functional internal partners, including sales, customer success, product, and IT
Benefits
Comp & perks- Mental health, wellness & fitness benefits
- Career coaching & support
- Inclusive family building benefits
- Long-term savings or retirement plans
- In-office culinary options to cater to your dietary preferences
- Equity may be included
- Sales incentive pay may be included for most sales roles