FREE ACCESS
5,000–10,000 jobs/day
See all jobs on Scoutfield
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in client support services management, including training, supervision, and relationship building with partner agencies. Proficient in trauma-informed care principles and effective communication with diverse populations in crisis.
Highest-signal resume keywords
Client Support Services ManagementTrauma-Informed CareBilingual Communication (English/Spanish)Client Assessment Tools DevelopmentCrisis Intervention
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Client Assessment ToolsCase ManagementCrisis InterventionPublic Benefits Enrollment AssistanceMicrosoft WordMicrosoft ExcelConfidential Information ProtectionEmergency Case SupportTraining Material DevelopmentLegal Server Proficiency
Soft Skills
Effective CommunicationTime ManagementAttention to DetailSelf-MotivationSensitive Listening
Certifications & Qualifications
40-Hour Domestic Violence Training
Industry Keywords
Gender-Based ViolenceIntimate Partner ViolenceDiverse PopulationsClient AdvocacyLegal Environment
About the role
Key responsibilities & impact- Oversee and manage delivery of client support services
- Ensure high-quality client services through training and supervision
- Build and maintain relationships with partner agencies
- Develop and monitor success metrics, client assessment tools, outcomes recording, caseload management, and priority-setting systems
- Process internal referrals and assign cases to staff
- Monitor Client Support Coordinator caseloads for equity, agency capacity, and balanced responsibilities
- Schedule and run Client Support team meetings
- Participate in hiring staff and relevant interns; supervise interns and volunteers as needed
- Lead assigned staff with the Managing Director; conduct supervision, evaluations, disciplinary actions, terminations, and other personnel actions
- Mentor assigned staff and monitor individual work plans
- Participate in external committees and meetings
- Provide external training for partners and other organizations
- Translate/interpret for clients and attorneys as needed
- Collaborate on special projects supporting client needs and tangible supports
- Manage a small caseload requiring ongoing support with housing, financial assistance, safety planning, and additional resources
- Support Coordinators with emergency cases, coverage, and in-person coverage at the Order of Protection Program
- Support clients through safety planning, information, and advocacy
- Maintain communication with clients across divisions
- Deliver trauma-informed services
- Maintain client files and open/close cases according to agency procedures
- Record client communications in Legal Server
- Connect clients to resources and assist with financial assistance applications
- Assess and refer clients for public benefits enrollment assistance
- Develop training materials and client assessment tools
- Develop and maintain CSC internal and client-facing forms and case filing systems
- Protect confidential information and perform administrative duties as needed
Requirements
What you’ll need- Bachelor’s degree in a relevant field required
- Minimum of three (3) years of relevant experience
- Bilingual in English/Spanish and/or another language preferred
- Must have completed or be willing to complete 40-hour Domestic Violence training
- Ability to work with people of diverse backgrounds who are in crisis
- Knowledge of or experience with survivors of gender-based or intimate partner violence
- Demonstrated ability to work with diverse populations
- Familiarity with principles of trauma-informed care and willingness to complete additional training
- Ability to communicate effectively with people in crisis
- Ability to work in a fast-paced legal environment
- Excellent communication and time management skills
- Strong attention to detail
- Strong self-motivation and ability to manage multiple tasks and deadlines
- Strong written and oral communication skills
- Sensitive listener with the ability to explain complex concepts
- Basic computer and office skills, including proficiency with Microsoft Word and Excel
- Pre-employment reference checks may be conducted
Benefits
Comp & perks- FSA Health, Dependent Care, & Commute Plan
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Hybrid work arrangement with approximately 50–60% remote work
- Flexible work from home options available