Ascend Justice

Client Services Representative

• Oversee and manage delivery of client support services
• Ensure high-quality client services through training and supervision
• Build and maintain relationships with partner agencies
• Develop and monitor success metrics, client assessment tools, outcomes recording, caseload management, and priority-setting systems
• Process internal referrals and assign cases to staff
• Monitor Client Support Coordinator caseloads for equity, agency capacity, and balanced responsibilities
• Schedule and run Client Support team meetings
• Participate in hiring staff and relevant interns; supervise interns and volunteers as needed
• Lead assigned staff with the Managing Director; conduct supervision, evaluations, disciplinary actions, terminations, and other personnel actions
• Mentor assigned staff and monitor individual work plans
• Participate in external committees and meetings
• Provide external training for partners and other organizations
• Translate/interpret for clients and attorneys as needed
• Collaborate on special projects supporting client needs and tangible supports
• Manage a small caseload requiring ongoing support with housing, financial assistance, safety planning, and additional resources
• Support Coordinators with emergency cases, coverage, and in-person coverage at the Order of Protection Program
• Support clients through safety planning, information, and advocacy
• Maintain communication with clients across divisions
• Deliver trauma-informed services
• Maintain client files and open/close cases according to agency procedures
• Record client communications in Legal Server
• Connect clients to resources and assist with financial assistance applications
• Assess and refer clients for public benefits enrollment assistance
• Develop training materials and client assessment tools
• Develop and maintain CSC internal and client-facing forms and case filing systems
• Protect confidential information and perform administrative duties as needed

Client Support Manager