Quality Assurance Specialist – Leadership Team

Ascension Business Solutions LLC

. Conduct end-to-end quality assurance audits .

Posted 9/18/2026full-timeRemote • PhilippinesSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Quality Assurance processes, including conducting audits, evaluating performance, and identifying trends and gaps. Proficient in data analytics and reporting, with strong organizational and communication skills to support cross-departmental collaboration.

Highest-signal resume keywords

Quality Assurance AuditsData AnalyticsMicrosoft ExcelPerformance MonitoringProcess Improvement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data EntryData ValidationPivot TablesVLOOKUPCOUNTIFSUMIFTrend AnalysisSOP InterpretationQA ReportingEscalation Analysis

Soft Skills

Attention to DetailOrganizational SkillsTime ManagementWritten CommunicationVerbal Communication

Tools & Technologies

Google Sheets

Industry Keywords

Performance GapsProcess IssuesKPI MonitoringCalibration SessionsCorrective Action Monitoring

About the role

Key responsibilities & impact

Conduct end-to-end quality assurance audits
Evaluate virtual assistant performance using QA criteria, SOPs, and scoring standards
Identify process gaps, performance gaps, recurring errors, trends, outliers, and escalation risks
Monitor QA data and performance trends
Perform data entry, validation, cleanup, and reporting
Prepare QA reports, score summaries, and trend analyses for management and operational review
Maintain QA documentation
Coordinate coaching and corrective-action follow-up
Coordinate professionally with Team Leads, Operations, MIS/SEPM, and other departments
Support QA sessions across varying virtual assistant schedules when operationally required
Contribute to calibration, performance improvement, and process improvement activities

Requirements

What you’ll need

Basic data analytics skills with working knowledge of Microsoft Excel and/or Google Sheets
Ability to perform data entry and validation, sorting, filtering, and basic data cleanup
Working knowledge of IF, COUNTIF/COUNTIFS, SUMIF/SUMIFS, and VLOOKUP/XLOOKUP
Ability to create and interpret Pivot Tables, basic charts, and simple dashboards or summaries
Ability to identify recurring findings, performance trends, outliers, and improvement areas
Strong attention to detail and objective evaluation using established QA criteria, SOPs, and scoring standards
Ability to identify performance gaps, process issues, recurring errors, and escalation risks
Good written and verbal communication skills
Strong organizational and time-management skills
Ability to interpret and consistently apply company SOPs, client-specific processes, and QA standards
Ability to work independently, maintain confidentiality, exercise sound judgment, and remain objective
Ability to coordinate with Team Leads, Operations, MIS/SEPM, and other departments
Willingness to support QA sessions across varying VA schedules when required
Previous experience in Quality Assurance, performance monitoring, operations, data reporting, or a related function is preferred
Experience conducting QA audits, employee performance evaluations, or compliance/process reviews is preferred
Experience supporting coaching, corrective-action monitoring, calibration sessions, or performance improvement initiatives is preferred
Familiarity with KPI monitoring, escalation analysis, process improvement, and client-specific SOPs is preferred
Experience working with multiple teams, clients, or departments in a fast-paced environment is preferred
Must complete the application form with a Vocaroo introduction link, updated resume, device specifications screenshot, and internet speed test result

Benefits

Comp & perks

Paid training and structured onboarding
Fully remote work setup
Company-issued laptop and noise-canceling headset
HMO health coverage (subject to eligibility guidelines)
Paid Time Off (PTO)
Performance-based annual salary increases
Additional bonuses after 6 months of tenure
Long-term employment opportunity supporting stability, growth, and professional development