Ascension Business Solutions LLC

QA Engineer

• Conduct end-to-end quality assurance audits
• Evaluate virtual assistant performance using QA criteria, SOPs, and scoring standards
• Identify process gaps, performance gaps, recurring errors, trends, outliers, and escalation risks
• Monitor QA data and performance trends
• Perform data entry, validation, cleanup, and reporting
• Prepare QA reports, score summaries, and trend analyses for management and operational review
• Maintain QA documentation
• Coordinate coaching and corrective-action follow-up
• Coordinate professionally with Team Leads, Operations, MIS/SEPM, and other departments
• Support QA sessions across varying virtual assistant schedules when operationally required
• Contribute to calibration, performance improvement, and process improvement activities

Quality Assurance Specialist – Leadership Team