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Return-to-Work Liaison – Workforce Development
Ascension Recovery Services. Serve as the primary point of contact for participants throughout their Return-to-Work journey .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in case management and employment services, with a strong focus on developing individualized Return-to-Work plans and connecting participants to community resources. Proficient in maintaining accurate documentation and tracking employment outcomes while providing ongoing support to participants.
Highest-signal resume keywords
Case Management ExperienceEmployment Services KnowledgeCommunity Outreach SkillsStrong Interpersonal SkillsProblem-Solving Abilities
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Participant IntakeWork-Readiness ScreeningIndividualized Return-to-Work PlansEmployment Barriers IdentificationDocumentation Management
Soft Skills
Relationship-Building SkillsExcellent OrganizationFollow-Through AbilitiesProfessional CommunicationPerson-Centered Approach
Industry Keywords
Human ServicesSocial ServicesBehavioral HealthWorkforce DevelopmentSubstance Use Disorder Support
About the role
Key responsibilities & impact- Serve as the primary point of contact for participants throughout their Return-to-Work journey
- Conduct outreach and explain program services and supports
- Complete participant intake and coordinate assessments and work-readiness screenings
- Identify employment barriers, participant needs, preferences, and risks to employment stability
- Develop individualized Return-to-Work plans
- Support job searches, applications, interviews, onboarding, workplace expectations, and transitions back to employment
- Coordinate conversations regarding work restrictions, job modifications, and reasonable accommodations
- Connect participants with clinical, recovery, rehabilitation, wellness, and community resources
- Coordinate warm handoffs to outpatient care, MAT, psychiatric services, peer recovery support, recovery groups, and other approved resources
- Help address transportation, childcare, licensing, benefits navigation, and community-resource barriers
- Follow up on referrals and maintain communication with participants, employers, and authorized partners
- Respond to health, recovery, or workplace challenges that could threaten employment
- Continue post-placement support and coordinate solutions
- Track employment outcomes and follow up at 30, 60, 90, and 180 days
- Maintain accurate participant documentation
- Participate in case reviews, quality improvement, and program performance reporting
Requirements
What you’ll need- Associate or bachelor's degree in human services, social services, behavioral health, workforce development, or a related field preferred; equivalent relevant experience may be considered
- Experience in case management, employment services, community outreach, recovery support, workforce development, or a related service field preferred
- Experience working with individuals affected by substance use disorder or other barriers to employment highly valued
- Strong interpersonal and relationship-building skills
- Excellent organization, documentation, and follow-through
- Ability to manage multiple participants, priorities, referrals, and follow-up needs
- Strong problem-solving skills and knowledge of community resources
- Ability to communicate professionally with participants, employers, providers, and community partners
- Understanding of confidentiality, consent, and appropriate information sharing
- Ability to work in a respectful, person-centered, and recovery-oriented manner
- Ability and willingness to travel locally for participant meetings, employer engagement, and community partner visits
Benefits
Comp & perks- Meaningful employment and workforce development support
- Field-based work with local and regional travel
- Opportunity to directly support individuals pursuing recovery, employment, and long-term stability
- Equal Opportunity Employer