Manager, Human Resources Service Center

Ascensus

. Lead the overall HR Service Center operating model and ensure high-quality inquiry support .

Posted 11/3/2026full-timeRemote • United StatesMid-LevelSenior💰 $70,000 - $100,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in leading HR service delivery and managing multi-tiered service models while ensuring compliance with HR policies and legal requirements. Focuses on building a service-oriented culture and leveraging emerging technologies to enhance operational efficiency.

Highest-signal resume keywords

HR Service Delivery LeadershipMulti-Tiered Service Model ManagementHR Policy ComplianceData-Driven Continuous ImprovementHR Certification or Advanced Degree

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

HR PoliciesService Center Operating ModelPerformance Metrics MonitoringProcess StandardizationAI AutomationRisk ManagementM&A SupportShared Services ExperienceData AnalysisService Process Documentation

Soft Skills

Clear CommunicationTrust BuildingService MindsetLeadership DevelopmentJudgment

Tools & Technologies

HRISEmerging TechnologiesVirtual Workspace Tools

Certifications & Qualifications

HR Certification

Industry Keywords

Human ResourcesAssociate SupportService-Oriented CultureConfidential Data HandlingGlobal Environment

About the role

Key responsibilities & impact

Lead the overall HR Service Center operating model and ensure high-quality inquiry support
Monitor service performance and associate experience metrics
Provide leadership oversight for complex, sensitive, or high-risk issues
Partner with HR leadership and HR Business Partners
Ensure smooth handoffs and escalations between support levels
Lead, coach, and develop HR Service Center associates directly or through dotted lines
Set expectations, performance goals, and accountability
Build a service-oriented culture focused on responsiveness, accuracy, and professionalism
Standardize and document HR service processes and knowledge content
Identify opportunities to automate inquiries using AI Agents in partnership with HRIS
Ensure service delivery aligns with HR policies, legal requirements, and risk standards
Support enterprise initiatives involving M&A
Adopt, protect, and embrace emerging technologies, platforms, and evolving practices
Protect, secure, and properly handle confidential Ascensus and client data
Lead the team through direct reports and dotted-line relationships

Requirements

What you’ll need

Bachelor’s degree in Human Resources, Business, or a related field
5+ years of progressive HR experience
2+ years leading HR service delivery, shared services, or associate support teams
Strong understanding of HR policies, processes, and fundamentals
Experience managing multi-tiered service models (Level 1–3)
Experience in a shared services or global environment
Preferred HR certification or advanced degree
Strong service mindset with sound judgment
Clear communicator who builds trust with employees and leaders
Data-driven and focused on continuous improvement
Comfortable operating at both strategic and operational levels
For virtual remote positions, ability to maintain an uninterrupted virtual workspace
Family care in place during business hours
Internet work speed of 25 Mbps or better for individual use

Benefits

Comp & perks

401(k) match
Medical insurance
Dental insurance
Vision insurance
Paid Time Off
Virtual remote work arrangement
Internet work speed requirement support/expectation of 25 Mbps or better
Uninterrupted virtual workspace
Family care in place during business hours