Ascensus

Operations

• Lead operational diagnostics to identify opportunities for efficiency, quality, capacity, customer experience, and risk reduction
• Analyze current-state processes and develop practical future-state solutions
• Partner with operational leaders to implement process improvements and drive organizational adoption
• Identify and eliminate non-value-added activities, bottlenecks, duplication, rework, and process complexity
• Own improvement initiatives from opportunity identification through implementation, stabilization, and value realization
• Develop data-informed recommendations balancing customer impact, operational feasibility, risk, and business objectives
• Apply Lean, Six Sigma, Operational Excellence, consulting, and change management techniques
• Conduct process assessments, workflow analysis, and current-state evaluations
• Facilitate process redesign to simplify work, reduce variability, improve controls, and enhance customer and associate experiences
• Establish performance measures, management routines, and control mechanisms to sustain improvements
• Embed continuous improvement capabilities within day-to-day operations
• Assess processes for automation, AI, and agentic readiness
• Identify opportunities to standardize workflows, decision points, business rules, and knowledge assets for AI-enabled operations
• Partner with business, technology, and AI teams to redesign work before automation
• Contribute to the transition toward agentic operating models
• Define measurable success criteria and expected outcomes
• Track realized benefits including productivity, cycle time, quality, capacity, customer experience, and risk outcomes
• Support portfolio governance by reporting initiative progress, implementation risks, and realized value
• Ensure improvements result in measurable and sustainable business impact
• Protect confidential Ascensus and client data from unauthorized access, transmission, or disclosure

Senior Consultant, Process Optimization – Agentic Operations

Vice President

• Lead the investment and wealth distribution strategy for the Retirement business
• Establish a dedicated sales and commercialization capability
• Deliver go-to-market strategies for managed accounts and proprietary or co-manufactured investment solutions
• Build advisor, partner, and client engagement motions
• Create adoption and participant conversion programs
• Develop and execute multi-year growth plans across investment and wealth solutions
• Define target segments, priority solutions, field engagement, advisor activation, sales enablement, and success metrics
• Serve as commercial owner for adoption, revenue growth, asset growth, and client penetration
• Design, build, and lead an investment and wealth distribution team
• Develop sales playbooks, client materials, pricing support, implementation guidance, and field-ready tools
• Establish sales targets, pipeline discipline, forecasting, conversion tracking, and accountability routines
• Engage advisors, consultants, institutional partners, strategic clients, and market influencers
• Represent Ascensus at client and advisor meetings, partner forums, industry conferences, and strategic pursuits
• Partner cross-functionally with Wealth Solutions, Product, Marketing, Operations, Technology, Finance, Legal, Compliance, Relationship Management, Service Management, and Sales
• Establish scorecards tracking revenue, assets, adoption, pipeline, penetration, advisor engagement, enrollment, conversion, and client performance
• Provide performance updates to Retirement and IWS leadership
• Partner with Finance on business cases, revenue projections, investment priorities, and long-range growth plans
• Ensure compliance with legal, regulatory, fiduciary, operational, and data-protection requirements
• Build and lead a team of professionals

Vice President, Investment & Wealth Distribution

Fraud Investigator

• Lead complex fraud investigations involving multiple accounts, transactions, channels, and/or subjects
• Identify and analyze emerging fraud trends, typologies, and risk indicators
• Conduct root cause analysis of fraud events and identify opportunities to strengthen fraud controls
• Use internal systems, reporting, and available data sources to investigate linked activity and suspicious patterns
• Prepare clear, concise, and comprehensive case documentation, investigative summaries, and escalation materials
• Support high-priority escalations and complex fraud events requiring timely containment and coordination
• Partner with operations, compliance, legal, technology, and other stakeholders to support investigative outcomes
• Improve investigative procedures, documentation standards, and case management practices
• Provide subject matter expertise and guidance to business partners and team members
• Identify opportunities for process improvement and stronger fraud mitigation practices
• Protect, secure, and properly handle confidential Ascensus and client data

Senior Fraud Investigator

Security Operations

• Own team effectiveness and success
• Establish cross-training to ensure availability of Security Operations functions
• Monitor security events from all tool sources
• Analyze events and filter false positives
• Handle incident response processes and escalate events
• Enhance and build security processes and procedures
• Maintain documented monitoring and response processes
• Collaborate with information security, IT, risk and governance, and facilities teams
• Report security operations metrics quarterly
• Process phishing email escalations and correlate events with known social-engineering attempts
• Build, manage, and maintain security solutions and tools
• Maintain tool documentation and champion effective use of information-security tools
• Review access requests involving content filtering, removable media, and exceptions
• Collaborate with technology teams to accomplish security objectives
• Assess and select security vendors or solutions
• Identify emerging vulnerabilities and evaluate associated risks
• Assist with corporate incident-response events
• Perform security testing, including vulnerability scans and aspects of ethical hacking/penetration testing
• Conduct detailed configuration reviews
• Protect, secure, and properly handle confidential Ascensus and client data
• Assist with other assigned tasks and projects

Principal Security Operations Analyst

Consultant

• Serve as a resource to plan sponsors and financial advisors on ERISA compliance, plan design, and governmental reporting
• Act as the single point of contact for employers, financial professionals, and plan sponsors
• Handle client meetings in person and via phone
• Provide retirement plan expertise on testing, Form 5500, loans, and distributions
• Assist with plan operation and document updates
• Provide customer service, problem solving, and issue resolution
• Mentor Retirement Plan Coordinators
• Assist clients with plan design, document needs, and IRS and Department of Labor obligations
• Help clients meet IRS and Department of Labor deadlines
• Process plan terminations, payroll, distributions, and loans as required
• Maintain knowledge of ERISA legislation and regulatory changes
• Prepare or review valuation reports, participant statements, trust accounting, annual testing, and reporting
• Review or perform ADP/ACP, Top Heavy, 410(b), 415, 401(a)(4), deductibility, and 402(g) testing
• Review or prepare Form 5500 and coordinate timely filing
• Assist with plan, IRS, and Department of Labor audits
• Coordinate new-client conversion processes with actuaries, financial advisors, attorneys, and other parties
• Coordinate and oversee activities to ensure timely and accurate completion of the book of business
• Protect confidential Ascensus and client data

Retirement Plan Consultant

Product Analyst

• Work with the strategic product owner to define features and functionality supporting the business
• Collaborate with internal and external customers to document accurate project definitions
• Write user stories and acceptance criteria incorporating technical dependencies
• Support and educate the Product Owner on grooming and maintaining the product backlog
• Participate in Scrum ceremonies including backlog refinement, road mapping, release planning, and sprint planning
• Assist the project team in defining project deliverables and product-level documentation
• Participate in retrospectives and advocate for positive change
• Complete timely updates to time and project tracking systems
• Enhance domain knowledge of systems, products, and industry
• Collaborate with team members to identify and apply best practices
• Work with the Product Owner and team to plan and execute project implementations
• Improve agile practice skills and their practical application
• Assist in identifying and mitigating project risks
• Bring technical product knowledge to strategic business conversations
• Assist with other assigned tasks and projects
• Protect, secure, and properly handle confidential Ascensus data

Business Analyst – Product Management

Manager

• Manage a staff of Consultants and Assistants delivering retirement plan services to plan sponsors, brokers/agents and financial partners
• Maintain service standards and an environment promoting achievement and professional growth
• Protect, secure, and properly handle confidential Ascensus data
• Motivate, lead, support, and train team members to provide excellent customer service
• Participate in hiring by conducting interviews and evaluating candidates
• Provide periodic performance feedback and complete performance planning, updates, and annual appraisals
• Coordinate processes and procedures with other managers
• Participate in leadership meetings, associate meetings, project activities, and annual planning
• Monitor service levels, phone activity, associate productivity, and metrics
• Plan and organize workflow to meet service commitments
• Produce weekly/monthly production metrics reports
• Develop staffing strategies to allocate resources according to business needs and client service objectives
• Coordinate training and instruction for new associates
• Develop staff industry knowledge, business skills, and professional development
• Develop workflow alternatives, recommend process improvements, and help implement changes
• Perform other duties and special projects as assigned

Manager, FuturePlan

Application Engineer

• Serve as the primary resource for Ascensus’s application security program
• Protect, secure, and properly handle confidential Ascensus data
• Develop a comprehensive, agile, and innovative DevSecOps approach across the software development lifecycle
• Provide security consultation to scrum teams, application owners, and technology teams on security controls and secure SDLC processes
• Participate in sprint planning and decision-making sessions to embed security requirements into development practices
• Conduct application security analysis, including architecture reviews, data-flow analysis, penetration-testing support, and threat modeling
• Build and monitor compliance with application security policies, coding standards, and security controls
• Deploy and integrate services supporting SAST, DAST, and SCA functions
• Assist development teams with static and dynamic testing, triage findings, and provide remediation guidance
• Act as a trusted application security advisor and subject matter expert in secure development practices
• Perform other assigned tasks and projects

Application Security Engineer, Information Security

Business Analyst

• Model and promote Agile values and principles within the organization
• Work with the strategic Product Owner to define features and functionality
• Collaborate with internal and external customers to document accurate project definitions
• Guide the team and organization in using Agile/Scrum practices and values
• Help the team self-organize and analyze and adapt to feedback, metrics, sprint reviews, and retrospectives
• Assess Scrum maturity and coach the team toward higher levels of maturity
• Remove impediments or guide the team in removing them
• Build a trusting and safe environment for raising problems and resolving issues
• Facilitate delivery, discussions, decision-making, conflict resolution, and Scrum ceremonies
• Improve internal and external communication, transparency, and information sharing
• Support and educate the Product Owner on backlog readiness, grooming, and maintenance
• Coordinate participation in backlog refinement, road mapping, release planning, and sprint planning
• Collaborate with the Product Owner to write user stories and acceptance criteria, including technical dependencies
• Assist with project deliverables, product documentation, and other deliverables
• Participate in retrospectives and advocate for positive change and self-corrective behaviors
• Maintain accurate and timely updates in time and project tracking systems
• Enhance domain knowledge of systems, products, and industry
• Collaborate with team members to identify and apply best practices
• Plan and execute project implementations with the Product Owner and team
• Identify and mitigate project risks
• Bring technical product knowledge to strategic business conversations
• Complete other assigned tasks and projects
• Protect and secure client data against unauthorized access or improper transmission
• Model the I-Client philosophy and Ascensus core values

Senior Business Analyst – IT Business Analyst

Compliance

• Apply advanced understanding of all plan types and facilitate complex interactions with Plan Consultants
• Read and interpret retirement plan provisions and related materials to ensure accuracy and regulatory compliance
• Apply IRS, DOL, and ERISA legislation and regulations when preparing, analyzing, and interpreting information
• Support DOL, IRS, and large-plan audits
• Support Plan Consultants in resolving operational and compliance issues for qualified plans
• Perform plan administration, compliance, and testing for assigned blocks of business
• Track job progress and required data to meet compliance deadlines
• Prepare annual valuation and compliance reports for clients
• Consult with Plan Consultants on plan documents, amendments, and other legal documents
• Complete assigned quality assurance reviews
• Protect and properly handle confidential Ascensus and client data
• Support the organization’s service philosophy and core values
• Assist with other assigned tasks and projects

Compliance Analyst

Marketing

• Manage marketing planning and communications calendars to balance priorities, align timing, and coordinate delivery across channels and stakeholders.
• Create, manage, and publish multi-channel marketing content, including digital, email, social, web, and print.
• Partner with Sales and cross-functional business stakeholders to identify content gaps and deliver marketing support.
• Lead campaign and content production, determining formats, timelines, stakeholders, and execution approaches.
• Support marketing technology, project management, content management, and review/approval processes.
• Collect, monitor, and analyze campaign effectiveness, content engagement, lead activity, conversion indicators, and sales enablement outcomes.
• Prepare and present marketing updates, insights, recommendations, and campaign highlights to business partners, sales teams, and leadership.
• Oversee fulfillment, vendor, budget, and operational processes; identify improvements and resolve delivery issues.
• Evaluate and prioritize incoming marketing requests and recommend practical solutions.
• Ensure marketing materials are accurate, audience-appropriate, aligned with brand standards, and ready for internal or external use.
• Document workflows, develop reference materials, and support process improvements.
• Assist with other marketing initiatives, business priorities, and special projects as assigned.

Marketing Specialist

Financial Planning and Analysis

• Handle day-to-day financial operations activities, including quarterly automated Recordkeeping, RIA, and TPA payment processing and distribution
• Oversee and manage the RIA database
• Process Government Savings billings, managed accounts, Newport Insurance tasks, SubTA billing, AFCA deposits, and fee equalization
• Own quarterly and monthly automated RIA and TPA fee processes, including payment processing, error and variance research, trade confirmation, and payment instruction delivery
• Respond to and resolve RIA/TPA issues, questions, and inquiries
• Coordinate custom RIA reporting and delivery to various firms
• Submit RK HD tickets for fee enhancements, research, and reporting
• Maintain and ensure compliance of Credit Memo and RK Loss databases according to the published Table of Authority
• Oversee Managed Account and Fiduciary service product processes
• Allocate fund revenue into plan holding accounts and manage participant fee equalization
• Perform quarterly wrap fee calculation quality control
• Create invoices and post outgoing wires using annual, quarterly, and month-end journal entries for Government Saving contracts
• Reconcile billed revenue, insurance, and mutual fund commissions
• Coordinate monthly or quarterly payments to third parties
• Report and perform quality control on RIA payments through dashboards
• Work with Strategic Business Consultant and client service teams to answer questions and support a positive advisor payment experience
• Prioritize and balance multiple projects concurrently
• Assist with other assigned tasks and projects
• Demonstrate Ascensus’s I-Client service philosophy and core values in daily work

Financial Operations Associate

• Provide correction services to Ascensus and FuturePlan clients through IRS and DOL correction programs
• Complete Microsoft Excel calculations for clients
• Audit and deliver correction packets
• Provide in-house and external consulting on technical correction issues, IRS and DOL guidance, and internal processes
• Conduct correction presentations and internal basic technical training
• Review, audit, and update internal and external training procedures related to IRS and DOL corrections
• Perform fee-for-service correction engagements and assist with advanced correction consultations
• Participate in IT and project management special projects
• Complete technical research and present findings on correction procedures, fiduciary correction programs, and prohibited transaction exemptions
• Write correction articles and update ERISA policy statements and education research forms
• Analyze legislative, statutory, regulatory, and case law guidance and determine its impact on the correction industry and Ascensus products, services, and systems
• Attend continuing education classes and meet department service-level standards
• Perform other duties and projects as assigned

ERISA Consultant

• Support ERISA §3(16) fiduciary operations by reviewing plan administration against documented 3(16) procedures
• Review assigned 3(16) plans for adherence to documented procedures and governance standards
• Evaluate alignment between day-to-day plan administration and established 3(16) processes
• Identify gaps between documented procedures and actual execution
• Document review outcomes using established frameworks and templates
• Recommend practical next steps to address procedural gaps or inconsistencies
• Maintain organized records supporting procedural reviews and governance oversight
• Review and recommend updates to procedures to reflect operational practices
• Assist in keeping governance documentation current, accurate, and clearly written
• Track procedural gaps, follow-up items, and remediation actions
• Partner with internal stakeholders to confirm corrective steps are completed
• Escalate material risks or unresolved issues to management
• Prepare summary reports and trackers related to procedural reviews and alignment status
• Assist with identifying trends related to recurring procedural gaps
• Serve as a resource for questions about 3(16) procedures and governance expectations
• Collaborate with operations, compliance, and leadership teams
• Protect, secure, and properly handle confidential Ascensus data

Governance Operations Analyst

Architect

• Write software using unit testing, source control, continuous integration, automation, and design patterns
• Deliver solutions that adhere to software architecture strategy, coding standards, and organizational policies and procedures as a Scrum team member
• Protect, secure, and properly handle confidential Ascensus data
• Analyze, implement, test, document, and maintain new and current software applications with minimal oversight
• Assist with estimating and planning throughout the software development life cycle
• Support organizational people and process improvement strategies
• Collaborate with developers, quality engineers, operations engineers, and support engineers to ensure smooth deployment and continual operation
• Participate in design discussions with technical and non-technical audiences
• Assist with other assigned tasks and projects