Customer Education Program Manager – Live Learning

Ashby

. Own Ashby’s Customer Success live-learning program and consolidate existing programs under a shared calendar, planning process, and consistent customer experience .

Posted 10/16/2026full-timeRemote • United States, CanadaMid-LevelSenior💰 $100,000 - $176,813 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing live-learning programs, including session design, operational ownership, and participant engagement. Proficient in utilizing feedback and data to enhance educational offerings and ensure a consistent customer experience.

Highest-signal resume keywords

Live Education Program ManagementCustomer EducationWebinar Program ManagementOperational OwnershipFacilitation Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Learning DesignSession Quality StandardsFeedback AssessmentProgram ImprovementRegistration Management

Soft Skills

Coaching PresentersClear CommunicationAdaptabilityTroubleshootingGuiding Participation

Tools & Technologies

Webinar PlatformsHubSpotVirtual-Learning Tools

Industry Keywords

Customer SuccessProduct TrainingEngagement TrackingOperational EffortAudience Communication

About the role

Key responsibilities & impact

Own Ashby’s Customer Success live-learning program and consolidate existing programs under a shared calendar, planning process, and consistent customer experience
Establish processes for evaluating, prioritizing, and developing new live-learning ideas
Own registration, reminders, session setup, presenter preparation, live production, surveys, follow-up, and recording handoffs
Build reusable templates and operating practices to reduce repeated work
Design learning experiences around customer needs, including audiences, outcomes, formats, resources, outlines, exercises, and facilitator guides
Define session quality standards, run rehearsals, coach presenters, and improve participation, pacing, questions, and accessibility for varied experience levels
Host or co-facilitate selected sessions and test new formats
Own the live-learning recording library, including publishing, organization, refresh, and retirement decisions
Partner with Academy operations, presenters, Customer Education Program Managers, Marketing, Event Ops, and systems partners
Improve website discovery, audience communications, packaging, registration, attendance reporting, and workflow integrations
Track registration, attendance, engagement, feedback, operational effort, and customer follow-through
Recommend additional audiences and formats such as onboarding sessions, RecOps clinics, applied workshops, and customer spotlights
Establish reliable delivery of approximately two to three weekly sessions and expand the program deliberately
Report to the founder and leader of Customer Education

Requirements

What you’ll need

Experience owning recurring live education or a comparable customer-facing program
Background in customer education, product training, customer success, enablement, learning design, or webinar program management
Strong operational ownership of calendars, contributors, deadlines, and dependencies
Ability to explain complex topics clearly using practical examples and assess learner application
Comfortable facilitating live sessions, guiding participation, answering questions, adapting approach, and troubleshooting
Ability to coach presenters and provide specific, constructive feedback
Ability to learn products firsthand through workflows, documentation, and testing
Experience with webinar or virtual-learning platforms
Understanding of registration, communications, recordings, surveys, and reporting
HubSpot or comparable-system experience useful
Ability to assess programs, recommend improvements, and drive execution with partners
Ability to use learner feedback and behavior evidence to improve programs
Prior Ashby experience helpful but not required

Benefits

Comp & perks

10-year exercise window for stock options
Unlimited PTO with four weeks recommended per year
Twelve weeks of fully paid family leave in the US
Generous equipment, software, and office furniture budget
$100/month education budget; more expensive items such as conferences covered with manager approval
US employees receive health insurance for themselves and dependents with all premiums covered
Equity / stock options