Global Head of Professional Services

Ashby

. Own the strategy, performance, and evolution of Ashby's global Professional Services organization across Implementation, Integrations Consulting, Build Services, and emerging technical and advisory services .

Posted 11/5/2026full-timeRemote • United States, CanadaLead💰 $215,000 - $300,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in building and transforming Professional Services organizations within high-growth B2B SaaS environments, focusing on implementation methodologies, project governance, and customer outcomes. Proven ability to lead multidisciplinary teams, manage complex Enterprise engagements, and drive commercial success through effective resource allocation and capacity planning.

Highest-signal resume keywords

Professional Services LeadershipB2B SaaS ExperienceImplementation MethodologyProject GovernanceCapacity Planning

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Implementation StrategyChange ManagementData MigrationIntegration ServicesDelivery MethodologiesProject EconomicsRevenue GenerationQuality StandardsResource AllocationPerformance Metrics

Soft Skills

Exceptional CommunicationStrong JudgmentIntellectual Curiosity

Industry Keywords

Enterprise WorkflowsCustomer SuccessSales AlignmentTechnical DependenciesComplex Integrations

About the role

Key responsibilities & impact

Own the strategy, performance, and evolution of Ashby's global Professional Services organization across Implementation, Integrations Consulting, Build Services, and emerging technical and advisory services
Position Professional Services as a competitive advantage in winning complex Enterprise deals and accelerating customer time-to-value
Evolve services offerings for Enterprise implementation, technical consulting, integration services, hands-on build services, and change management
Differentiate High Touch and Strategic implementation motions
Lead and scale a multidisciplinary global organization
Hire, coach, and develop directors, managers, and individual contributors
Establish standards for implementation quality, project governance, change management, and customer readiness
Manage complex Enterprise engagements, executive stakeholder alignment, technical dependencies, project risks, and escalations
Define and inspect implementation, time-to-go-live, scope, customer sentiment, and handoff metrics
Partner with Sales and Solutions Engineering on complex Enterprise deals, discovery, solution scoping, Statements of Work, and commercial alignment
Build a commercially successful services business and ultimately own its P&L
Establish rigor around services revenue, margin, scope management, and resource allocation
Own capacity planning and resource forecasting
Develop delivery methodologies, playbooks, and quality standards
Improve efficiency through process design, automation, and technology
Partner with Product and Engineering to translate implementation insights into product improvements

Requirements

What you’ll need

Experience building or meaningfully transforming a Professional Services organization within a high-growth B2B SaaS company
Experience commercializing services, designing offerings, managing delivery economics, and balancing revenue generation with customer outcomes
Deep experience hiring, developing, and managing leaders and technically sophisticated teams
Experience leading services for a complex B2B SaaS platform involving sophisticated integrations, data migration, configuration, or Enterprise workflows
Strong track record partnering with Sales, Product, Engineering, and Customer Success
Understanding of capacity models, project economics, implementation methodology, and delivery metrics
Strong judgment and intellectual curiosity
Exceptional clarity in communicating technical and operational complexity
Must have led a Professional Services organization in a growth B2B SaaS company, including front line managers

Benefits

Comp & perks

Equity
Commission
Equal employment opportunities and commitment to a diverse and inclusive workforce
Fair and transparent hiring process