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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing mid-market B2B SaaS implementations, ensuring quality and customer satisfaction while leading projects autonomously. Proficient in troubleshooting complex software issues and collaborating with cross-functional teams to enhance implementation processes.
Highest-signal resume keywords
B2B SaaS Implementation ManagementProject Planning and ExecutionCustomer Relationship ManagementFluent in GermanData-Driven Decision Making
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Implementation Best PracticesProduct Expertise DevelopmentConfiguration and Workflow RecommendationsComplex Software UnderstandingTesting and Discovery Investigation
Soft Skills
ResourcefulnessDetail-OrientedAutonomous OperationCustomer Experience Focus
Industry Keywords
Mid-Market ImplementationsCustomer SuccessSales HandoffTechnical Subject Matter ExpertImplementation Processes Improvement
About the role
Key responsibilities & impact- Manage 15–20 active mid-market implementations simultaneously
- Build project plans from Sales handoff through go-live
- Manage timelines, hurdles, and follow-up across 8–10 week implementations
- Develop product expertise to troubleshoot and advise customers
- Recommend configurations and workflows balancing customer needs with implementation best practices
- Lead kickoff and manage customer relationships independently
- Partner with Sales and Customer Success for a seamless customer journey
- Partner with Product and Engineering to flag issues and align on solutions
- Investigate complex customer questions and become a technical/product subject matter expert
- Improve implementation processes and documentation
- Feed customer feedback to the Product team
Requirements
What you’ll need- Fluent in German
- 5+ years of experience in a customer-facing role, mostly leading full-cycle B2B SaaS implementations
- Proven success managing concurrent mid-market implementation projects while maintaining quality, customer experience, and timelines
- Experience operating autonomously and owning implementation project plans end-to-end
- Comfortable with complex, multi-module software and understanding how components fit together
- Resourceful in investigating undocumented issues through testing and discovery
- Data-driven and detail-oriented
- At least 2 years of experience owning implementations for a complex SaaS product
Benefits
Comp & perks- Competitive compensation
- 10-year exercise window for stock options
- Unlimited PTO; four weeks recommended per year
- Generous equipment, software, and office furniture budget
- $100/month education budget
- More expensive educational items, such as conferences, covered with manager approval
- High-quality work environment emphasizing doing things the right way
- Product customers and prospects are excited about