Client Success Specialist

Asiacruit

. Serve as a primary point of contact for assigned clients and maintain professional, responsive, and trusted relationships .

Posted 10/3/2026full-timeManila • PhilippinesJuniorMid-Level💰 ₱30,000 - ₱50,000 per monthWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in client success management, including client onboarding, relationship building, and proactive communication. Proficient in utilizing CRM systems and Microsoft 365 tools to enhance client engagement and satisfaction.

Highest-signal resume keywords

Client Success ManagementCRM ProficiencyStrong Communication SkillsProject ManagementCustomer Service

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Client OnboardingAccount ManagementService DeliveryReport PreparationData TrackingProblem-SolvingStakeholder ManagementPerformance MetricsDocumentationClient Communication

Soft Skills

Relationship BuildingProactive ApproachOrganizational SkillsDetail-OrientedFollow-Through

Tools & Technologies

CRM SystemsMicrosoft 365Project Management ToolsHelpdesk SoftwareCustomer Support Platforms

Industry Keywords

B2BCustomer ExperienceProfessional ServicesOutsourcingClient-Facing Environments

About the role

Key responsibilities & impact

Serve as a primary point of contact for assigned clients and maintain professional, responsive, and trusted relationships
Manage client questions, requests, concerns, and follow-ups through resolution
Monitor client needs, service commitments, project updates, and outstanding action items
Coordinate with internal teams to ensure client requests are assigned, tracked, and completed accurately and on time
Provide clients with clear updates regarding timelines, deliverables, service issues, and next steps
Schedule and facilitate client meetings, check-ins, onboarding sessions, and business reviews as needed
Prepare meeting agendas, take notes, document decisions, and track follow-up actions
Support client onboarding, implementation, account transitions, renewals, and ongoing engagement activities
Identify opportunities to improve client adoption, engagement, satisfaction, and overall service outcomes
Monitor client feedback and escalate risks, recurring issues, or potential dissatisfaction appropriately
Maintain accurate client records, account information, service documentation, and communication history in CRM or client management systems
Track key client success metrics, service issues, response times, and other relevant performance indicators
Support the preparation of client reports, account summaries, presentations, and business review materials
Gather and communicate client feedback to help improve internal processes, services, and customer experience
Partner with sales, operations, support, finance, and leadership teams when client needs require cross-functional coordination
Maintain a proactive approach to client communication rather than waiting for issues to arise
Support other client success, account management, and operational requirements as needed

Requirements

What you’ll need

At least 2 years of experience in Client Success, Account Management, Customer Support, Customer Experience, Service Delivery, or a related role
Experience handling client communications, service requests, and account-related activities
Able to manage multiple clients, projects, and priorities effectively
Experience in B2B, outsourcing, technology, professional services, or other client-facing environments is an advantage
Strong written and verbal English communication skills
Able to communicate professionally with clients and internal teams
Comfortable explaining processes, updates, timelines, and solutions to different audiences
Strong customer service, relationship-building, and stakeholder management skills
Proactive, organized, and detail-oriented with excellent follow-through
Able to manage deadlines, coordinate tasks, and handle competing priorities
Capable of identifying issues, managing expectations, and escalating concerns when needed
Experience using CRM, customer support, helpdesk, or project management tools
Proficient in Microsoft 365 (Outlook, Teams, Word, Excel, and PowerPoint)
Experience preparing reports, presentations, meeting notes, and client documentation
Strong problem-solving skills with a solutions-focused approach
Experience supporting client onboarding, training, customer adoption, retention, or account growth is a plus
Experience working with remote or cross-functional teams is preferred
Bachelor's degree in Business, Communications, Marketing, Management, or a related field is preferred but not required

Benefits

Comp & perks

Hands-on experience in client success, account management, customer experience, and service coordination
Opportunities to strengthen communication, organization, problem-solving, and stakeholder management skills
Growth into broader opportunities in client success, account management, or service delivery through strong performance and ownership
Work with US-based clients and cross-functional teams across different industries