Asiacruit

Customer Success Manager

• Serve as a primary point of contact for assigned clients and maintain professional, responsive, and trusted relationships
• Manage client questions, requests, concerns, and follow-ups through resolution
• Monitor client needs, service commitments, project updates, and outstanding action items
• Coordinate with internal teams to ensure client requests are assigned, tracked, and completed accurately and on time
• Provide clients with clear updates regarding timelines, deliverables, service issues, and next steps
• Schedule and facilitate client meetings, check-ins, onboarding sessions, and business reviews as needed
• Prepare meeting agendas, take notes, document decisions, and track follow-up actions
• Support client onboarding, implementation, account transitions, renewals, and ongoing engagement activities
• Identify opportunities to improve client adoption, engagement, satisfaction, and overall service outcomes
• Monitor client feedback and escalate risks, recurring issues, or potential dissatisfaction appropriately
• Maintain accurate client records, account information, service documentation, and communication history in CRM or client management systems
• Track key client success metrics, service issues, response times, and other relevant performance indicators
• Support the preparation of client reports, account summaries, presentations, and business review materials
• Gather and communicate client feedback to help improve internal processes, services, and customer experience
• Partner with sales, operations, support, finance, and leadership teams when client needs require cross-functional coordination
• Maintain a proactive approach to client communication rather than waiting for issues to arise
• Support other client success, account management, and operational requirements as needed

Client Success Specialist

Systems Engineer

• Provide hands-on technical support and system administration across multiple client environments
• Administer and troubleshoot Microsoft 365 environments, including Entra ID, Exchange Online, user accounts, licensing, access, and endpoint/device administration
• Support and troubleshoot Windows endpoints, applications, peripherals, and common network/connectivity issues
• Support Windows Server, Active Directory, Group Policy, virtualization, and hybrid environments where applicable
• Monitor and respond to technical issues and security alerts across endpoint, identity, email, and related security platforms
• Support endpoint security, access controls, patching, software deployment, and security configurations
• Monitor backup and disaster recovery systems, investigate routine failures, and support scheduled restore and recovery-validation activities
• Support client onboarding, offboarding, environment discovery, implementation, and technical projects
• Communicate directly with client users and stakeholders regarding technical issues and assigned projects
• Use ticketing or PSA systems to track, document, and resolve incidents and service requests
• Maintain accurate technical documentation, system records, inventories, diagrams, and knowledge articles
• Use and progressively develop PowerShell or other automation tools to improve IT operations
• Troubleshoot issues methodically, identify root causes, and take ownership through resolution
• Escalate complex or higher-risk issues appropriately with clear diagnostics and supporting evidence
• Coordinate with senior engineers, security teams, vendors, and service providers when required
• Support other IT operational requirements and projects as needed

System Engineer – Managed IT Services, Microsoft 365

Performance Marketing

• Plan, build, launch, and manage PPC campaigns across search, display, shopping, and remarketing channels
• Manage paid search campaigns in Google Ads and other relevant advertising platforms
• Conduct keyword research, search term analysis, competitor research, and audience targeting
• Develop and optimize ad copy, extensions, landing page recommendations, and campaign assets
• Monitor campaign performance, budgets, bids, impression share, quality score, and conversion metrics
• Optimize campaigns to improve ROAS, CPA, CTR, conversion rate, and overall return on advertising spend
• Perform ongoing A/B testing of ads, keywords, audiences, bidding strategies, and landing pages
• Manage daily and monthly paid media budgets in line with business objectives
• Implement and maintain conversion tracking using Google Analytics 4, Google Tag Manager, and advertising platform tracking
• Analyze campaign data and identify opportunities to improve performance and efficiency
• Prepare regular PPC performance reports and communicate insights, trends, and recommendations
• Collaborate with content, SEO, creative, web development, and sales teams
• Stay informed about changes to advertising platforms, targeting capabilities, privacy requirements, and industry best practices
• Maintain accurate campaign structures, naming conventions, documentation, and operational processes

PPC Specialist

Customer Support

• Serve as the primary point of contact for customer inquiries through phone, email, chat, and other communication channels
• Provide timely, professional, and empathetic customer support
• Resolve customer concerns, complaints, and service issues
• Build and maintain customer relationships to promote loyalty and retention
• Monitor customer interactions and identify opportunities to improve service quality and customer satisfaction
• Gather, analyze, and document customer feedback, trends, and recurring issues
• Recommend process improvements and support customer-centric initiatives
• Investigate concerns and coordinate with relevant departments for timely resolution
• Escalate complex issues and follow up on open cases through closure
• Maintain accurate CRM records of interactions, concerns, and resolutions
• Track performance metrics, customer feedback, and service trends
• Prepare reports and insights supporting customer experience strategy
• Partner with Operations, Sales, Marketing, Product, and other internal teams
• Communicate customer feedback to stakeholders
• Contribute to projects improving customer journeys and service delivery

Client Success Specialist

System Engineer – Managed IT Services, Microsoft 365

PPC Specialist

Customer Experience Specialist