Customer Experience Specialist

Asiacruit

. Serve as the primary point of contact for customer inquiries through phone, email, chat, and other communication channels .

Posted 9/15/2026full-timeMakati • PhilippinesJuniorMid-Level💰 ₱35,000 - ₱50,000 per monthWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer support and relationship management, with a strong focus on analyzing customer feedback and implementing process improvements. Proficient in utilizing CRM platforms and Microsoft Office applications to enhance customer experience and service delivery.

Highest-signal resume keywords

Customer Service ExperienceCRM Platform ProficiencyStrong Communication SkillsProblem-Solving CapabilitiesProcess Improvement Experience

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Customer SupportCustomer ExperienceCustomer SuccessData AnalysisPerformance Metrics TrackingProcess ImprovementConflict ResolutionMicrosoft Office Proficiency

Soft Skills

EmpathyOrganizationDetail-OrientedProfessionalism

Tools & Technologies

CRM PlatformsCustomer Support Tools

Industry Keywords

BPOSaaSE-CommerceService-Driven IndustriesCSATNPSCustomer Effort Score

About the role

Key responsibilities & impact

Serve as the primary point of contact for customer inquiries through phone, email, chat, and other communication channels
Provide timely, professional, and empathetic customer support
Resolve customer concerns, complaints, and service issues
Build and maintain customer relationships to promote loyalty and retention
Monitor customer interactions and identify opportunities to improve service quality and customer satisfaction
Gather, analyze, and document customer feedback, trends, and recurring issues
Recommend process improvements and support customer-centric initiatives
Investigate concerns and coordinate with relevant departments for timely resolution
Escalate complex issues and follow up on open cases through closure
Maintain accurate CRM records of interactions, concerns, and resolutions
Track performance metrics, customer feedback, and service trends
Prepare reports and insights supporting customer experience strategy
Partner with Operations, Sales, Marketing, Product, and other internal teams
Communicate customer feedback to stakeholders
Contribute to projects improving customer journeys and service delivery

Requirements

What you’ll need

Bachelor’s degree in business administration, Communications, Marketing, Hospitality, or a related field preferred
Minimum of 2 years of experience in Customer Service, Customer Support, Customer Success, or Customer Experience roles
Strong verbal and written communication skills
Proven ability to manage customer interactions professionally and effectively
Experience using CRM platforms and customer support tools
Strong problem-solving and conflict-resolution capabilities
Ability to analyze customer feedback and identify actionable improvements
Proficiency in Microsoft Office applications
Highly organized, detail-oriented, and customer-focused
Experience in BPO, SaaS, e-commerce, technology, or service-driven industries preferred
Familiarity with CSAT, NPS, or Customer Effort Score (CES) preferred
Experience participating in process improvement or customer journey initiatives preferred

Benefits

Comp & perks

Opportunities for professional development and career advancement
Collaborative and supportive work environment
Competitive compensation and employee benefits package