System Engineer – Managed IT Services, Microsoft 365

Asiacruit

. Provide hands-on technical support and system administration across multiple client environments .

Posted 10/2/2026contractMakati • PhilippinesJuniorMid-Level💰 ₱40,000 - ₱60,000 per monthWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates hands-on technical support and system administration expertise, particularly in Microsoft 365 environments, Windows Server, and endpoint security. Proficient in troubleshooting, documentation, and client communication while managing multiple priorities across diverse client environments.

Highest-signal resume keywords

Microsoft 365 AdministrationWindows Server SupportEndpoint Security ManagementPowerShell ScriptingTechnical Troubleshooting

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

System AdministrationWindows TroubleshootingActive DirectoryGroup PolicyNetworking FundamentalsDisaster RecoveryEndpoint/Device AdministrationVirtualizationIdentity and Access ManagementCybersecurity Operations

Soft Skills

Problem-SolvingCommunication SkillsDetail-OrientedAdaptabilityCollaboration

Tools & Technologies

RMMMDMPSA/Ticketing SystemsBackup PlatformsDisaster Recovery Platforms

Certifications & Qualifications

CompTIA A+CompTIA Network+CompTIA Security+Microsoft Certifications

Industry Keywords

IT SupportSystem EngineeringManaged ITService DeskMulti-Client ExperienceRegulated EnvironmentsCloud ProvidersTechnology Partners

Tech Stack

Tools & technologies

CloudCyber Security

About the role

Key responsibilities & impact

Provide hands-on technical support and system administration across multiple client environments
Administer and troubleshoot Microsoft 365 environments, including Entra ID, Exchange Online, user accounts, licensing, access, and endpoint/device administration
Support and troubleshoot Windows endpoints, applications, peripherals, and common network/connectivity issues
Support Windows Server, Active Directory, Group Policy, virtualization, and hybrid environments where applicable
Monitor and respond to technical issues and security alerts across endpoint, identity, email, and related security platforms
Support endpoint security, access controls, patching, software deployment, and security configurations
Monitor backup and disaster recovery systems, investigate routine failures, and support scheduled restore and recovery-validation activities
Support client onboarding, offboarding, environment discovery, implementation, and technical projects
Communicate directly with client users and stakeholders regarding technical issues and assigned projects
Use ticketing or PSA systems to track, document, and resolve incidents and service requests
Maintain accurate technical documentation, system records, inventories, diagrams, and knowledge articles
Use and progressively develop PowerShell or other automation tools to improve IT operations
Troubleshoot issues methodically, identify root causes, and take ownership through resolution
Escalate complex or higher-risk issues appropriately with clear diagnostics and supporting evidence
Coordinate with senior engineers, security teams, vendors, and service providers when required
Support other IT operational requirements and projects as needed

Requirements

What you’ll need

Minimum 2 years of hands-on experience in IT support, system administration, system engineering, or a similar role
Helpdesk experience, internships, OJT, or relevant lab experience can be considered
Hands-on experience troubleshooting Windows environments, endpoints, applications, peripherals, and common technical issues
Strong foundational knowledge of networking and methodical troubleshooting ability
Working familiarity with Microsoft 365 administration
Experience or practical exposure to Entra ID, Exchange Online, and endpoint/device administration
Basic PowerShell familiarity; able to safely read and run basic scripts
Willingness and aptitude to learn to modify and develop scripts
Good written and spoken English communication skills
Ability to communicate clearly with technical and non-technical users
Comfortable supporting US-based clients and explaining technical issues clearly
Managed IT, IT outsourcing, service desk, or multi-client experience preferred
Experience with RMM, MDM, endpoint security/EDR, PSA/ticketing, remote support, backup, or disaster recovery platforms beneficial
Experience with Windows Server, Active Directory, Group Policy, virtualization, or hybrid cloud/on-premises environments preferred
Exposure to endpoint security, identity and access management, backup and disaster recovery, or cybersecurity operations preferred
Experience with Google Workspace or other productivity platforms advantageous
CompTIA A+, Network+, Security+, or relevant Microsoft certifications beneficial
Experience working with vendors, ISPs, carriers, cloud providers, or technology partners advantageous
Exposure to regulated or security-conscious environments is a plus
Bachelor’s degree in IT, Computer Science, Engineering, or a related field helpful but not required
Strong problem-solving and troubleshooting skills
Ability to investigate issues, test assumptions, and identify root causes
Comfortable managing multiple priorities across different client environments
Understands when to resolve issues independently and when to escalate
Detail-oriented and consistent with documentation, procedures, and change-control requirements
Comfortable learning new technologies and adapting to different client environments
Ability to work independently while collaborating closely with senior engineering staff
Reliable internet connection and suitable remote-work environment required for work-from-home days

Benefits

Comp & perks

Hands-on mentorship from senior engineering staff
Opportunities to develop technical skills through real client environments, vendor resources, and relevant certification paths
Defined development path toward System Engineer II
Exposure to US-based clients and varied IT environments
Hybrid work arrangement
Remote-work environment for work-from-home days