Patient Liaison – Mobile Veterinary Services

ASPCA

. Schedule medical appointments and welcome clients to the clinic .

Posted 11/2/2026full-timeNew York City • New York • United StatesMid-LevelSenior💰 $27 - $28 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong capabilities in patient intake, data entry, and client communication within a medical setting. Proficient in coordinating services, managing appointments, and maintaining a clean and organized clinic environment.

Highest-signal resume keywords

Patient IntakeData EntryBilingual SpanishMedical ScribeCommunity Outreach

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data EntryMedical History TakingSurgical Instrument SterilizationClient SchedulingCash Register BalancingMobile Clinic OperationVehicle Safety ChecksInterpretation ServicesReferral CoordinationCleaning and Disinfecting

Soft Skills

Calm Under PressureConflict De-escalationTeam CollaborationFlexibilityIndependent Work

Tools & Technologies

Database SoftwareCommunication ToolsScheduling Software

Certifications & Qualifications

High School DiplomaGED EquivalentDepartment of Transportation Medical ExamValid Driver's License

Industry Keywords

Community ServicesSocial ServicesCustomer ServiceAdvocacyASPCA Core Values

About the role

Key responsibilities & impact

Schedule medical appointments and welcome clients to the clinic
Answer questions about the program and assist with patient intake
Enter client and patient information accurately into the database
Provide or coordinate interpretation and translation services
Provide referrals to external agencies and partners
Accept payments and balance the cash register as needed
Complete follow-up and reminder calls or text messages
Schedule follow-up and additional services
Participate in community outreach, ASPCA events, CM events, and community tabling
Prepare exam rooms and escort clients into exam rooms
Assist with outpatient exams by taking patient medical histories
Act as a medical scribe as appropriate
Discharge spay/neuter patients and explain post-operative instructions
Clean, sonicate, pack, and sterilize surgical instruments and clean/disinfect endotracheal tubes
Clean and disinfect animal areas and restock medical supplies
Drive mobile clinics to designated locations, park, and prepare vehicles
Monitor mobile clinics and report maintenance or repair needs
Perform daily vehicle safety checks and record findings
Troubleshoot equipment issues in the field

Requirements

What you’ll need

High school diploma or GED equivalent required
Experience using a computer and navigating software applications required
Track record of timely and accurate data entry
Ability to work standing for 8 or more hours
Ability to work independently and as part of a team
Ability to stay calm under pressure and deescalate conflict professionally
Flexibility regarding work location and job duties
May require work in various weather conditions
Valid driver’s license upon hire and successful motor vehicle history check demonstrating a safe driving history
Successful Department of Transportation Medical Exam
Willingness and comfort learning to drive mobile clinics up to 37 feet long through city street traffic; training provided
Ability to exemplify ASPCA core values and behavioral competencies
English required
Spanish bilingual strongly preferred
Experience in social services, community services, customer service, community organizing, advocacy, or related fields preferred
Experience providing support in a medical setting preferred

Benefits

Comp & perks

Flexible time off including vacation time, sick and bereavement time, paid parental leave, and company paid holidays
1 week of paid personal time off
Affordable health coverage, including medical, employer-paid dental, and optional vision coverage
Employer-paid life and long-term disability insurance
401(k) plan with dollar-for-dollar employer matching up to 4% and an additional 4% contribution
Professional development opportunities including classes, on-the-job training, coaching, mentorship, internal mobility, and field support
Paid 1-hour lunch break