Scheduling Center Agent II

ASPEN DENTAL GROUP, PC

. Serve as the first point of contact for patients, scheduling appointments and assisting with questions across one or more brands .

Posted 10/5/2026full-timeRemote • United StatesJuniorMid-Level💰 $18 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer service and sales skills in a high-volume call center environment, effectively managing patient interactions and utilizing critical thinking to enhance patient outcomes. Proficient in navigating practice management systems while maintaining HIPAA compliance and delivering exceptional patient experiences.

Highest-signal resume keywords

Customer Service ExperienceDental Industry KnowledgeSales TechniquesCritical Thinking SkillsPerformance Metrics Achievement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Appointment SchedulingPatient Account ManagementMultitaskingProblem-SolvingComputer Proficiency

Soft Skills

Strong Communication SkillsProfessionalismFlexibilityAdaptability

Tools & Technologies

Practice Management System

Certifications & Qualifications

High School Diploma or Equivalent

Industry Keywords

Call CenterPatient ExperienceHIPAA ComplianceHigh-Volume EnvironmentDental Scheduling

About the role

Key responsibilities & impact

Serve as the first point of contact for patients, scheduling appointments and assisting with questions across one or more brands
Handle inbound and outbound calls and respond to chats in a high-volume environment
Deliver an exceptional and efficient patient experience
Utilize advanced customer service and sales techniques to increase appointment acceptance and optimize patient outcomes
Navigate the practice management system to review patient accounts, provide accurate information, and resolve more complex inquiries
Apply critical thinking and problem-solving skills to address patient needs and remove barriers to care
Meet or exceed individual performance metrics and contribute to overall call center goals
Support onboarding and peer development by modeling best practices and sharing knowledge as needed
Perform additional duties as assigned by Call Center Leadership

Requirements

What you’ll need

High School Diploma or equivalent required
2+ years of dental industry and/or sales experience required (call center, dental scheduling or high-volume environment preferred)
Proven ability to deliver strong performance results in customer experience and/or sales metrics
Demonstrates computer proficiency including multitasking effectively by navigating multiple applications, locating and utilizing resources, documenting information and maintaining accuracy and quality of the patient interaction
Ability to manage more complex patient interactions with professionalism and strong critical thinking and problem-solving skills
Strong communication skills, with the ability to speak clearly, confidently, and professionally
Flexibility in a fast-paced environment with ability to adapt quickly to changing priorities and business needs while maintaining a high level of performance and patient service
Must have cable/fiber internet with ability to hardwire (minimum 100 Mbps download / 10 Mbps upload)
Must maintain a quiet, HIPAA-compliant, private workspace
Some evening and weekend availability may be required
Hours: M-F 8am-6pm EST - no weekends

Benefits

Comp & perks

Monthly performance-based bonuses
Pay increases based on performance and tenure
Full-time and part-time schedules available
Comprehensive Health, Dental, and Vision insurance
Paid time off
401(k) with company match