Customer Success Manager

Aspen Technology

. Own the customer experience, journey (adoption and value capture), and renewal results for assigned accounts .

Posted 10/16/2026full-timeRio de Janeiro • BrazilMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Customer Success Management and relationship building within the process industries, particularly in Upstream and Refining. Proven ability to drive customer adoption, satisfaction, and revenue growth through strategic account management and cross-functional collaboration.

Highest-signal resume keywords

Customer Success ManagementProcess Industries ExperienceRefining Planning ProcessesCross-Functional Team LeadershipRevenue Growth Achievement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Bachelor’s Degree in Chemical EngineeringExperience with AspenTech SolutionsProgram ManagementProject ManagementRisk Mitigation PlanningAccount PlanningBusiness Impact AnalysisCustomer Journey MappingMulti-Million-Dollar Portfolio ManagementSales Enablement

Soft Skills

Excellent Communication SkillsRelationship BuildingSelf-MotivationAgilityBusiness Acumen

Industry Keywords

UpstreamRefiningProcess IndustriesCustomer AdoptionCustomer SatisfactionStrategic PartnershipsExecutive Business ReviewsUser Group MeetingsValue CaptureCustomer Intimacy

About the role

Key responsibilities & impact

Own the customer experience, journey (adoption and value capture), and renewal results for assigned accounts
Focus on customer intimacy
Deliver business impact and innovation by understanding customers’ key business issues and opportunities
Build and nurture relationships with key decision makers, influencers, and senior management across top accounts
Understand customers’ business environments, challenges, and opportunities and align AspenTech’s initiatives with customers’ initiatives
Act as a trusted advisor throughout the customer account lifecycle from initial sale through adoption, renewal, and growth
Ensure solutions are understood to increase customer adoption and satisfaction
Conduct proactive customer contact and on-site visits for Executive Business Reviews, user group meetings, and road maps
Collaborate with implementation consultants, sales account managers, and renewal representatives to develop and execute account plans and initiate renewal and expansion opportunities
Facilitate and lead cross-functional teams and resources, with or without organizational authority
Deliver product insight and strategy advice for sales enablement, communication, and training initiatives
Identify and mitigate risks threatening customer growth, satisfaction, or renewal and execute risk mitigation plans
Nurture assigned accounts into long-term strategic partnerships while increasing customer usage and adoption

Requirements

What you’ll need

Bachelor’s Degree in Chemical Engineering or similar Science / Engineering degree is required
6 plus years of experience
Experience working in the process industries is required
Experience of working in Upstream or Refining is required
Experience in Refining planning processes is preferred
Experience working with AspenTech’s Engineering or Manufacturing solutions or similar software suites used in Process Industries
Experience in Customer Success Management, Program Management, Pre-Sales or Professional Services
Excellent written and verbal communication skills
Verifiable track record of consistently meeting and exceeding revenue goals or business objectives
Proven ability to facilitate and lead cross-functional teams and project manage
Experience managing multi-million-dollar portfolios
Skilled at building relationships with key decision makers, influencers and senior management within an account
Strong self-motivation, agility and business acumen
Willingness to travel up to 25%
Fluent English speaker

Benefits

Comp & perks

Rich set of career development programs
Support of community service projects
Social events that foster fun and relationship building across the global community