Software Maintenance Renewal Specialist

Aspen Technology

. Research software license agreements and renewal history to identify and understand upcoming license contract renewals .

Posted 10/22/2026full-timePune • IndiaJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer service and interpersonal skills while effectively managing license contract renewals and collaborating with cross-functional teams. Proficient in Salesforce CRM and MS Office tools, with a keen attention to detail and organizational abilities to handle multiple priorities under tight deadlines.

Highest-signal resume keywords

Salesforce CRM ExperienceCustomer Support ExperienceContract Renewal ManagementMS Office ProficiencyStrong Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Contract ManagementLicense Renewal QuotesData AnalysisInvoice CollectionBusiness Operations

Soft Skills

Customer ServiceInterpersonal SkillsAttention to DetailOrganizational SkillsTime Management

Tools & Technologies

SalesforceMS WordMS ExcelMS PowerPointOracle

Industry Keywords

High-Tech EnvironmentBusiness AcumenSales OperationsCustomer Success ManagementContract Closure

Tech Stack

Tools & technologies

Oracle

About the role

Key responsibilities & impact

Research software license agreements and renewal history to identify and understand upcoming license contract renewals
Create license contract renewal quotes and work with Sales Account Managers and the Commercial team to improve deal metrics and outcomes
Follow up with Sales Account Managers and/or customers to ensure quote acceptance, contract signatures, and purchase order submission
Work with customers to address concerns and questions, using the escalation and approval chain to obtain assistance and approvals
Collaborate with Sales Account Managers, Customer Success Managers, Support, Sales Operations, Finance, and Legal to expedite contract closure
Document external and internal communications and action plans for each pending license renewal in Salesforce CRM
Ensure timeliness and accuracy of license entitlement and forecast data in Salesforce CRM
Assist with license invoice collection issues related to assigned renewals
Participate in group projects and assignments as required
Maintain and update training and policy documentation
Train new team members
Run reports and execute assigned strategic initiatives and projects

Requirements

What you’ll need

2+ years of customer support, sales, or business operations experience in a fast-paced high-tech environment
Bachelor’s degree in business or technical discipline preferred
Excellent customer service and interpersonal skills
Exceptional written and verbal communication skills
Strong attention to detail and organizational skills
Demonstrated ability to handle multiple priorities under tight deadlines with limited supervision
Strong knowledge and experience using MS Office tools such as Word, Excel, and PowerPoint
Experience using database-driven business applications such as Salesforce, Oracle, or other CRM and order financial systems
Strong business acumen

Benefits

Comp & perks

Rich set of career development programs
Support of community service projects
Social events that foster fun and relationship building across the global community