Field Support Specialist

Aspire General Insurance

. Conduct in-person visits to locate and contact unresponsive parties .

Posted 9/29/2026full-timeRemote • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong communication and interpersonal skills while conducting field investigations and documenting findings. Proficient in managing priorities independently and maintaining professionalism in challenging situations.

Highest-signal resume keywords

Field InvestigationsDocumentation CollectionCustomer ServiceInsurance ExperienceProfessionalism

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Field ObservationsPhotographySurveillance Footage RetrievalClaim-Related DocumentationScene Inspections

Soft Skills

Strong CommunicationInterpersonal SkillsProfessionalismComposure Under PressureDiplomacy

Tools & Technologies

SmartphonesTabletsCamerasMobile Applications

Certifications & Qualifications

High School DiplomaValid Driver's License

Industry Keywords

InsuranceInvestigationsField OperationsCustomer ExperienceLaw Enforcement

About the role

Key responsibilities & impact

Conduct in-person visits to locate and contact unresponsive parties
Obtain recorded statements from witnesses and involved parties when authorized
Verify residency, occupancy, and other claim-related information
Assist in confirming facts surrounding losses and reported incidents
Help locate witnesses and verify identities
Perform scene inspections and document observations
Photograph vehicles, property damage, accident scenes, and other claim-related locations
Assist with obtaining surveillance footage from nearby businesses, residences, or other sources
Document findings and submit reports, photos, and field notes in a timely manner
Deliver documents or claim-related checks and obtain required signatures
Visit medical facilities to retrieve records or verify provider activity and licensing information
Complete additional field assignments requested by Claims Adjusters or Investigators
Maintain professionalism and confidentiality during all interactions
Represent Aspire positively with customers, witnesses, businesses, medical offices, and community members
Provide responsive support that enhances the customer and claimant experience

Requirements

What you’ll need

High school diploma or equivalent
Valid driver's license with a clean driving record
Ability to travel frequently within an assigned territory
Strong communication and interpersonal skills
Ability to remain professional and composed during challenging interactions
Comfortable working independently and managing priorities in the field
Basic proficiency with smartphones, tablets, cameras, and mobile applications
Experience in insurance, investigations, customer service, field operations, security, law enforcement, or a related field preferred
Experience collecting documentation, photographs, or field observations preferred
Requires walking, standing, driving, and working in varying weather conditions
Ability to handle sensitive or challenging situations with professionalism and diplomacy

Benefits

Comp & perks

Collaborative, people-first culture
Employees empowered to grow, contribute, and make a difference
Flexible schedules may occasionally be required to support investigation needs