Aspire General Insurance

Recruitment

• Manage full-cycle recruitment from sourcing through offer acceptance and onboarding
• Conduct intake meetings with hiring managers to understand workforce needs and develop recruiting strategies
• Source, screen, interview, and evaluate candidates for positions across multiple departments and levels
• Coordinate interview scheduling and candidate communications throughout the hiring process
• Deliver and negotiate employment offers in partnership with hiring managers and HR leadership
• Build and maintain robust talent pipelines for current and future hiring needs
• Utilize LinkedIn Recruiter, job boards, networking, referrals, social media, industry associations, and other sourcing channels
• Develop creative sourcing strategies to attract active and passive candidates
• Establish and maintain relationships with industry professionals, universities, military organizations, and community groups
• Act as a trusted recruiting advisor to hiring managers and business leaders
• Provide guidance on interviewing techniques, candidate assessment, and hiring best practices
• Recommend improvements to recruiting processes, workflows, and candidate experiences
• Advise leaders on market conditions, talent availability, and competitive hiring trends
• Maintain accurate applicant and requisition records within the ATS
• Track recruiting metrics including time-to-fill, source effectiveness, candidate conversion rates, and hiring trends
• Prepare and present recruiting reports and staffing updates to leadership
• Ensure compliance with federal, state, and company hiring requirements
• Represent Aspire at recruiting events, job fairs, networking functions, universities, and community events
• Support employment branding initiatives through social media and professional networking platforms
• Promote Aspire's culture, values, and career opportunities to prospective candidates

Recruiter

QA Engineer

• Lead, coach, mentor, and develop a team of Material Damage Specialists, Total Loss Adjusters, Salvage Specialists, and Field Appraisers
• Monitor workload distribution and implement load-leveling strategies to improve cycle times and operational efficiency
• Conduct file audits and quality reviews to ensure compliance and consistency
• Manage employee performance, development plans, and performance evaluations
• Foster accountability, collaboration, training, and continuous improvement
• Ensure timely and accurate resolution of claims according to company standards and industry best practices
• Oversee total loss and salvage claim handling processes
• Monitor claim quality and regulatory compliance
• Ensure compliance with insurance codes, including vehicle inspection requirements following repairs
• Review operational performance metrics and implement corrective actions
• Develop, maintain, and improve claims policies, procedures, workflows, and best practices
• Create and maintain tow and storage charge surveys to assess reasonable versus unreasonable charges
• Identify process improvement and system enhancement opportunities
• Partner with leadership and IT teams to improve operational efficiency and workflow automation
• Stay current on state insurance regulations and industry changes
• Support staff training, technical development, and claims education initiatives
• Provide technical guidance and promote professional growth
• Produce correspondence, reports, and claim documentation
• Provide leadership with operational reporting and performance updates
• Escalate risks, concerns, and operational issues
• Partner with Human Resources on attendance, performance, and employee relations matters

Claim Quality Assurance Supervisor – Material Damage

Customer Support

• Lead, coach, and support a team of licensed customer service representatives
• Provide ongoing performance feedback, recognition, and development opportunities
• Conduct regular one-on-one meetings and team huddles
• Serve as the first point of escalation for complex customer concerns
• Promote a positive, engaged, and customer-focused team culture
• Ensure customers receive accurate, professional, and empathetic service
• Assist representatives with complex policy and service questions
• Identify opportunities to improve processes and enhance customer satisfaction
• Support first-call resolution and overall service efficiency
• Ensure adherence to insurance regulations, company policies, and customer service standards
• Monitor licensing compliance and continuing education requirements
• Partner with Quality Assurance to review calls and provide coaching
• Escalate compliance concerns and support corrective action when needed
• Monitor customer satisfaction, call quality, average handle time, first-call resolution, and schedule adherence
• Analyze trends and recommend process improvements
• Partner with Workforce Management to ensure proper staffing levels
• Support onboarding and ongoing training initiatives
• Develop team members through coaching and career development planning
• Collaborate with Claims, Sales, Underwriting, Compliance, and other departments to resolve customer issues and improve service delivery

Licensed Customer Experience, Team Lead

Appraiser

• Inspect vehicle damage in the field and through virtual appraisal methods
• Prepare accurate repair estimates using industry-standard estimating software
• Negotiate repair costs and settlements with body shops, tow yards, storage facilities, and other involved parties
• Evaluate and settle total loss claims, including Actual Cash Value (ACV) determinations
• Review supplemental damage requests and perform re-inspections as necessary
• Maintain clear communication with customers throughout the claims process
• Document claims thoroughly and prepare professional correspondence and reports
• Assist Material Damage leadership with complex claims and difficult negotiations
• Mentor and support new team members during onboarding and training
• Ensure compliance with company guidelines, Department of Insurance regulations, and industry standards

Senior Auto Field Appraiser

Field Engineer

• Conduct in-person visits to locate and contact unresponsive parties
• Obtain recorded statements from witnesses and involved parties when authorized
• Verify residency, occupancy, and other claim-related information
• Assist in confirming facts surrounding losses and reported incidents
• Help locate witnesses and verify identities
• Perform scene inspections and document observations
• Photograph vehicles, property damage, accident scenes, and other claim-related locations
• Assist with obtaining surveillance footage from nearby businesses, residences, or other sources
• Document findings and submit reports, photos, and field notes in a timely manner
• Deliver documents or claim-related checks and obtain required signatures
• Visit medical facilities to retrieve records or verify provider activity and licensing information
• Complete additional field assignments requested by Claims Adjusters or Investigators
• Maintain professionalism and confidentiality during all interactions
• Represent Aspire positively with customers, witnesses, businesses, medical offices, and community members
• Provide responsive support that enhances the customer and claimant experience

Field Support Specialist

Claims Specialist

• Conduct thorough investigations of bodily injury claims, including review of medical records, police reports, and witness statements
• Evaluate liability and damages based on policy language, state regulations, and applicable legal standards
• Communicate with claimants, attorneys, medical providers, and other involved parties to obtain necessary documentation and information
• Analyze medical records, treatment plans, and billing documentation to assess injury severity and claim exposure
• Negotiate fair and timely settlements within authority guidelines
• Handle attorney-represented claims from initial investigation through resolution
• Work collaboratively with management, legal counsel, and internal stakeholders to resolve complex claims
• Maintain complete and accurate claim file documentation in accordance with company standards and regulatory requirements
• Stay current on bodily injury claim trends, insurance regulations, and industry best practices
• Review and submit all demand evaluations to your supervisor within seven calendar days of receipt
• Ensure all demand conditions are satisfied when extending settlement offers
• Make all initial settlement offers no later than three days before demand expiration
• Assist with litigated claim files as needed, although litigation will not be the primary focus
• Perform other duties as assigned

Bodily Injury Claims Adjuster

• Conduct detailed claim file quality audits across multiple claim disciplines
• Evaluate claim handling for technical accuracy, compliance, documentation, customer service, and best practice adherence
• Perform ad hoc audits based on organizational needs and emerging trends
• Assist with calibration efforts to ensure consistency among auditors and claims leadership
• Analyze audit results and identify trends, root causes, and areas for improvement
• Measure compliance with company standards, carrier guidelines, and regulatory requirements
• Quantify impacts of non-compliance and recommend corrective actions
• Develop reports, scorecards, presentations, and performance summaries for leadership
• Assist in developing and maintaining claims procedures, workflows, and best practice guidelines
• Support initiatives focused on improving claim quality, customer satisfaction, loss control, and operational efficiency
• Identify system enhancement opportunities and partner with IT teams on process improvements
• Participate in testing claims systems, procedures, reports, and technology enhancements
• Provide coaching and training support to claims professionals regarding audit findings and technical claim handling
• Share best practices through written reports, presentations, and team meetings
• Partner with claims leadership to develop action plans and monitor performance improvement initiatives
• Collaborate with multiple business partners across the organization
• Ensure adherence to state and federal regulations, Department of Insurance requirements, carrier guidelines, and company standards
• Remain current on insurance regulations and compliance requirements across multiple jurisdictions
• Support Aspire's digital transformation and innovation initiatives through data-driven recommendations

Bodily Injury Quality Assurance Auditor

Attorney

• Represent insured clients in all phases of litigation, including discovery, depositions, motions, hearings, mediations, arbitrations, trials, and appeals
• Develop and implement litigation strategies with Claims professionals
• Conduct legal research and prepare pleadings, motions, briefs, and other legal documents
• Provide legal guidance and consultation to Claims partners and internal stakeholders
• Evaluate liability, damages, and litigation exposure while developing cost-effective defense strategies
• Manage a high-volume caseload accurately and efficiently
• Negotiate settlements while balancing legal and business objectives
• Ensure compliance with applicable legal, ethical, and regulatory requirements
• Maintain accurate case documentation and reporting
• Build relationships with insureds, claims representatives, and business partners
• Participate in training and development initiatives
• Mentor associate attorneys, paralegals, legal assistants, and law clerks
• Represent Aspire in small claims matters, arbitrations, and court appearances
• Provide litigation status updates, exposure assessments, and strategic recommendations to Claims leadership
• Periodically travel for court appearances, mediations, arbitrations, depositions, and trials

Senior Trial Attorney

Product Manager

• Lead strategic growth, profitability, and product management efforts across Aspire's insurance portfolio
• Manage and develop a team of Product Managers and Analysts
• Analyze complex business challenges using multiple factors and data sources
• Deliver analytical insights, research, performance reporting, and recommendations to leadership
• Oversee statistical analysis and data mining initiatives
• Partner with IT to develop scalable reporting and analytical solutions
• Monitor product performance with Actuarial, Loss Analytics, and Performance Analytics teams
• Develop, communicate, and execute product strategies to improve profitability and market share
• Evaluate marketplace trends, competitor activity, and industry developments
• Provide technical, analytical, and strategic leadership for cross-functional initiatives
• Lead data-driven product, pricing, underwriting, and process enhancements
• Oversee class, rate, and form product filings with Actuarial teams
• Drive Microsoft-based automation initiatives to improve operational efficiency
• Support advanced data analysis, product development, and business process improvements
• Maintain and enhance departmental data and databases
• Oversee testing and quality assurance for data warehouse and business intelligence applications
• Monitor regulatory developments and ensure continued product compliance
• Partner with Actuarial, Underwriting, Compliance, Business Intelligence, IT, Agency Operations, and Executive Leadership

Director of Product Management

• Investigate, evaluate, negotiate, and resolve auto claims from initial report through closure
• Handle a broad range of claims, including complex bodily injury and litigated files
• Analyze liability, damages, medical documentation, and coverage exposures
• Maintain accurate claim documentation and timely file management
• Communicate effectively with customers, attorneys, vendors, and business partners
• Ensure compliance with applicable state regulations and company guidelines
• Serve as a mentor and resource to less experienced adjusters
• Deliver outstanding service while achieving quality and productivity goals

Senior Claims Adjuster

Compliance

• Manage assigned regulatory compliance activities, including complaint handling, regulatory research, compliance reviews, audits, examinations, process reviews, and regulatory communications
• Review and analyze laws, regulations, bulletins, and guidance to determine business impact and recommend actions
• Evaluate business processes, procedures, forms, and operational practices to identify compliance risks and improvement opportunities
• Investigate regulatory complaints, gather documentation, coordinate with internal business units, and prepare regulatory responses
• Conduct regulatory research and summarize findings for Compliance leadership and business stakeholders
• Assist with internal and external audits, market conduct examinations, regulatory inquiries, and compliance reviews
• Prepare reports, documentation, correspondence, and other materials for regulatory activities and leadership reporting
• Collaborate with Legal, Product, Claims, Underwriting, Customer Service, Operations, and other business units to resolve regulatory issues and implement compliance requirements
• Monitor regulatory developments and assist with implementing changes to policies, procedures, workflows, and operational practices
• Identify trends, process gaps, and operational risks and recommend corrective actions or process improvements
• Maintain accurate records, documentation, and tracking tools for assigned regulatory activities
• Participate in special projects and perform other duties as assigned
• Provide guidance, training, and support to team members
• Represent the Company professionally when interacting with regulators, external requestors, and internal stakeholders