Licensed Customer Service Representative II

Aspire General Insurance

. Respond to incoming calls and chats from insureds and producers, identifying concerns and providing timely solutions .

Posted 11/3/2026full-timeRemote • California • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in insurance terminology and coverage while providing exceptional customer service in a fast-paced environment. Proficient in written communication and documentation, with the ability to navigate regulatory requirements and manage multiple tasks effectively.

Highest-signal resume keywords

Active California Property & Casualty LicenseStrong Knowledge Of Insurance TerminologyProficiency With Microsoft OfficeStrong Customer Service SkillsBilingual English/Spanish

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Insurance Procedures InterpretationPolicy Endorsement ProcessingUnderwriting CommunicationCancellation Request HandlingDocumentation Skills

Soft Skills

Problem-Solving SkillsCommunication SkillsAbility To Prioritize ResponsibilitiesAdaptability To Fast-Paced Environment

Certifications & Qualifications

California Personal Lines LicenseActive Arizona Insurance LicenseActive Texas Insurance License

Industry Keywords

Department Of Insurance RequirementsRisk Concerns IdentificationCustomer ServicePaperless Work Environment

About the role

Key responsibilities & impact

Respond to incoming calls and chats from insureds and producers, identifying concerns and providing timely solutions
Assist producers with technical questions and system navigation
Process incoming emails, phone requests, and other correspondence promptly and accurately
Gather additional information from insureds or producers and explain underwriting determinations
Identify and communicate potential risk concerns to Underwriting
Handle cancellation requests and follow established retention procedures
Review, evaluate, and process policy endorsements
Provide accurate and professional written communication, including emails, letters, reports, and policy documentation
Follow applicable state and federal laws, Department of Insurance requirements, and Aspire policies and procedures
Deliver a high level of customer service while balancing multiple priorities in a fast-paced environment
Perform additional duties as assigned

Requirements

What you’ll need

Active California Property & Casualty (P&C) License OR California Personal Lines License at the time of hire
California licensing is required and non-negotiable
The applicable license must be active and in good standing at the time of hire
Strong knowledge of insurance terminology, concepts, and coverage
Ability to read and interpret insurance procedures, guidelines, and regulatory information
Strong customer service, communication, and problem-solving skills
Ability to prioritize responsibilities and manage multiple tasks
Comfortable working in a fast-paced, high-volume environment
Proficiency with Microsoft Office and ability to quickly learn new systems and technology
Strong written communication and documentation skills
Ability to adapt to a paperless work environment
Bilingual English/Spanish strongly preferred
Active Arizona insurance license preferred but not required
Active Texas insurance license preferred but not required

Benefits

Comp & perks

Equal Opportunity Employer committed to an inclusive workplace
Reasonable accommodations for qualified individuals with disabilities and sincerely held religious beliefs and practices
Fair chance, ban-the-box, and criminal history consideration compliant with applicable law