Senior Total Loss Specialist

Aspire General Insurance

. Manage all aspects of total loss claims involving company-retained and owner-retained salvage vehicles .

Posted 10/16/2026full-timeRemote • United StatesSenior💰 $32 - $37 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive experience in managing total loss claims, including vehicle valuations and settlement negotiations, while ensuring compliance with state and federal regulations. Exhibits strong analytical, organizational, and interpersonal skills to effectively communicate with all parties involved in the claims process.

Highest-signal resume keywords

Total Loss Claims ManagementVehicle Valuation InterpretationNegotiation SkillsMicrosoft Office ProficiencyBilingual Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Total Loss ExperienceVehicle ValuationSettlement CalculationsClaims HandlingDocument ReviewTyping Speed (35 WPM)Insurance Practices KnowledgeAnalytical SkillsDecision-Making SkillsOrganizational Skills

Soft Skills

Interpersonal SkillsCustomer Service SkillsIndependent Work AbilityTeam Support

Tools & Technologies

Microsoft WordMicrosoft ExcelMicrosoft OutlookWeb-Based Systems

Industry Keywords

Automobile ClaimsInsurance IndustryDepartment of Motor VehiclesSalvage VehiclesState and Federal LawsDepartment of Insurance Requirements

About the role

Key responsibilities & impact

Manage all aspects of total loss claims involving company-retained and owner-retained salvage vehicles
Use approved resources to determine accurate vehicle valuations
Review coverage and answer customer questions regarding the claim-handling process
Explain vehicle valuations, settlement calculations, and the total loss process
Negotiate total loss settlements with insureds and third-party claimants
Communicate with insureds, claimants, lienholders, salvage vendors, and other involved parties
Handle salvage disposition and move vehicles to storage-free locations or salvage vendors quickly
Prepare and send required Department of Motor Vehicles forms and company documents
Review completed documents for accuracy and completeness
Comply with applicable state and federal laws, Department of Insurance requirements, carrier standards, and company policies
Assist team members with complicated or complex total loss claims
Complete assigned work accurately and independently with limited supervision
Support Claims leadership with special projects and departmental initiatives
Maintain regular, reliable, and punctual attendance
Perform other duties as assigned

Requirements

What you’ll need

Minimum of five years of Total Loss experience
Demonstrated experience handling total loss claims from valuation through settlement
Experience managing both company-retained and owner-retained salvage
Ability to interpret vehicle valuations and explain settlement calculations clearly
Strong negotiation, analytical, decision-making, and organizational skills
Strong interpersonal and customer-service skills
Proficiency with Microsoft Word, Excel, Outlook, and web-based systems
Ability to type at least 35 words per minute
Ability to pass a background check
Ability to work independently and manage claims with minimal supervision
Broader automobile claims or insurance industry experience preferred
Knowledge of insurance practices, terminology, and coverage concepts preferred
Experience assisting with complex total loss claims preferred
Bilingual communication skills preferred