Account Manager

Aspire Software

. Serve as the main commercial contact for a portfolio of hotels and hotel groups .

Posted 10/28/2026full-timeVienna • AustriaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in account management and customer success, with a strong focus on revenue growth, upselling, and contract negotiation. Proficient in managing multiple accounts while maintaining clear communication and fostering relationships within the hospitality sector.

Highest-signal resume keywords

Account ManagementCustomer SuccessB2B SalesContract NegotiationFluent German And English

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

UpsellingRenewal ManagementRevenue AnalysisCost ManagementCRM Experience

Soft Skills

Clear CommunicationOrganizational SkillsSelf-Directed

Tools & Technologies

HubSpot

Industry Keywords

Hotel TechnologyHospitalityAustrian HospitalityGerman Hospitality

About the role

Key responsibilities & impact

Serve as the main commercial contact for a portfolio of hotels and hotel groups
Run regular account reviews with owners and general managers, focused on direct bookings, revenue and cost savings
Monitor account health, including usage, bookings, support tickets and sentiment
Act early when customers are at risk
Own renewals and contract changes
Negotiate pricing within agreed guidelines
Identify and close upsell and cross-sell opportunities across Seekda’s product range, including AI products
Build relationships from front-office contacts through owners and group-level stakeholders
Work with Support, Onboarding and Product to resolve issues and bring customer feedback into the roadmap
Maintain accurate accounts, activities and pipeline information in HubSpot
Forecast renewals and expansion reliably

Requirements

What you’ll need

At least 3 years in account management, customer success or B2B sales, ideally in software (SaaS)
Track record of retaining and growing customers, including turning around at-risk accounts
Commercial sense and ability to identify upsell or renewal risks
Comfortable negotiating
Ability to understand how a hotel makes money and discuss revenue, costs and ROI
Clear, confident communication on the phone, in person and in writing
Fluent German and English
Organised and self-directed, able to manage many accounts and priorities at once
Experience with a CRM (HubSpot or similar)
Nice to have: experience in hotel technology or a hotel
Nice to have: existing network in Austrian or German hospitality
Nice to have: Italian language skills