Aspire Software

Customer Success Manager

• Own the long-term relationship with Dispatch’s enterprise customers and their service provider networks
• Own gross and net retention for a portfolio of enterprise accounts
• Drive on-time renewals and monitor account health through adoption, usage, program performance, and stakeholder sentiment
• Build and execute account plans tied to customer business goals
• Serve as escalation point for critical issues and coordinate internal resolution
• Develop multi-level relationships with users, champions, executive sponsors, and decision makers
• Lead Executive Business Reviews focused on customer outcomes
• Develop references, referrals, and customer advocates
• Learn customers’ business models, service operations, competitive pressures, and strategic priorities
• Diagnose operational challenges and recommend workflow, process, and field service improvements
• Build and present value and ROI stories connected to customer KPIs
• Bring customer feedback to the Product team and help shape the roadmap
• Identify expansion opportunities by matching Dispatch products to customer needs
• Own prospecting within the customer base, qualification, proposals, negotiations, and closing of upsell and cross-sell deals
• Expand Dispatch’s footprint across business units, regions, service lines, and service provider networks
• Build growth plans and prioritize whitespace opportunities
• Develop new budget and buying-center relationships
• Use adoption, performance, and ROI data to support expansion business cases
• Lead product pilots and proofs of value and convert successful results into rollouts
• Forecast the expansion pipeline in Salesforce and achieve retention and expansion targets

Account Executive

• Build and own the target account list for new-logo acquisition across defined market segments
• Run multi-channel outbound through phone, email, and LinkedIn
• Qualify prospects and disqualify early to protect pipeline quality
• Run discovery and demos alongside product specialists
• Carry SMB and mid-market deals through to close
• Drive enterprise deals through proposal, pricing, and close with leadership support
• Build repeatable sales processes
• Feed field learnings into positioning and sales strategy
• Define and refine new-logo messaging, qualification standards, and outreach cadences
• Collaborate with the Managing Director and Chief Customer Officer

QA Engineer

• Design, create, and execute manual and automated test cases based on product requirements and user stories
• Perform functional, regression, integration, system, and exploratory testing
• Identify opportunities to increase test automation and improve overall QA efficiency
• Validate calculations, formulas, financial data, reports, dashboards, and data transformations
• Test data imports, submissions, integrations, APIs, and database-driven functionality
• Verify that changes do not introduce regressions into existing functionality
• Investigate, reproduce, document, and track defects using Jira
• Work closely with developers to analyze defects and verify fixes
• Participate in requirements and refinement sessions and identify potential quality risks early in the development process
• Contribute to the definition and improvement of QA processes, standards, and best practices
• Maintain clear and structured test documentation and test evidence
• Support release testing and provide QA feedback and recommendations before production releases

Quality Assurance Analyst

• Own day-to-day quality for the Bids & Tenders SaaS platform.
• Review user stories, acceptance criteria, and designs; ensure requirements are clear and testable before development.
• Write and maintain test plans, scenarios, and cases for features, enhancements, and releases.
• Identify testing risks, dependencies, environment/data blockers, and gaps early.
• Participate in Agile planning, refinement, stand-ups, and retrospectives.
• Execute functional, regression, integration, smoke, system, and exploratory testing for web applications and related services.
• Validate buyer and supplier workflows end-to-end, including cross-browser and responsive behavior.
• Test APIs, integrations, and data flows involving authentication, payments, reporting, and third-party services.
• Log defects with reproducible steps, expected versus actual results, environment details, and evidence; verify fixes and re-test impact.
• Support User Acceptance Testing and production release validation.
• Build and maintain automated tests, preferably with Playwright, for high-value regression and smoke paths.
• Diagnose flaky tests and classify failures across product, automation, environment/data, and infrastructure ownership.
• Contribute to CI/CD quality gates and readable failure reports.
• Expand automation coverage for repetitive and high-risk scenarios while retaining exploratory testing judgment.
• Confirm integrations with authentication providers, payment systems, reporting tools, and other third-party services.
• Check accessibility, privacy, and security-related behavior at a practical QA depth.
• Partner with Developers and Product Managers to resolve issues and improve quality outcomes.
• Participate in defect triage and root-cause discussions.
• Communicate progress, risks, and release confidence with evidence.
• Maintain QA test notes, runbooks, and how-to documentation.
• Perform related duties as assigned to support release quality and team delivery.

Intermediate Quality Assurance Analyst

Artificial Intelligence

• Plan, launch, and manage digital advertising campaigns across LinkedIn, Google, email, and other B2B channels
• Track performance metrics and provide clear reporting on campaign effectiveness
• Coordinate campaign timelines, assets, and approvals across internal stakeholders
• Create and maintain one-pagers, slide decks, brochures, case studies, and website content
• Write copy for ads, landing pages, emails, and sales enablement materials
• Adapt technical or complex subject matter into customer-facing messaging
• Design visual assets for digital campaigns, presentations, conferences, and social channels
• Maintain brand consistency and improve brand guidelines where needed
• Support planning and execution for industry conferences and trade shows
• Coordinate logistics for booths, signage, printed materials, and giveaways
• Assist with pre-event promotion and post-event follow-up campaigns
• Maintain organized project plans, asset libraries, and campaign calendars
• Manage multiple initiatives simultaneously and proactively address gaps, delays, or quality issues

AI Marketing Specialist

Financial Planning and Analysis

• Lead end-to-end migration projects for newly acquired companies, including legacy ERP data migration and system configuration.
• Conduct discovery sessions to understand current-state processes and design future-state configurations within Oracle NetSuite and connected tools.
• Create and manage project plans, timelines, risks, and deliverables.
• Coordinate migration of chart of accounts, vendors, customers, transactions, and ledger balances from legacy ERPs into NetSuite.
• Lead configuration and deployment of NetSuite modules, including GL, AP, AR, Fixed Assets, and Bank Reconciliations.
• Standardize financial processes across acquired entities to align with group policies and reporting standards.
• Collaborate with accounting and finance teams to ensure business readiness for go-live and support post-migration month-end close activities.
• Serve as the primary point of contact for acquired company finance teams, internal technical resources, and group leadership.
• Present updates and recommendations to Group Finance and senior leadership.
• Document system configurations, process flows, and migration procedures for knowledge transfer and audit purposes.
• Refine deployment methodologies and onboarding playbooks to improve scalability and efficiency.

Finance and System ERP Integration Lead

Implementation Specialist

• Support discovery sessions led by a Project Manager to understand customer requirements
• Install and configure Square 9 software in a Windows Server / IIS environment
• Connect and configure solution databases using Microsoft SQL Server
• Customize solutions using built-in tools (no coding required)
• Configure document capture workflows for scanners, MFPs, and email servers
• Provide project updates using project management tools
• Assist with documentation of system configurations
• Shadow senior specialists to build skills across the product suite

Implementation Specialist – Software

Software Engineer

• Build and maintain clinical trials for customers
• Collaborate with customers and internal resources to create accurate, complete and fully functional clinical trials
• Document study build requirements, changes, and overall project tasks and timelines
• Test clinical trials developed to ensure accuracy prior to moving into Quality Assurance
• Execute mid-study change requests to ensure project workflow is timely and accurate
• Maintain study fixes for all clinical trials based on Technical Support Services escalation processes
• Participate in Customer and Management meetings as needed
• Oversee Clinical Development as needed to resolve technical issues
• Troubleshoot incidents escalated to Clinical Development following Customer Care escalation processes
• Estimate and assign project tasks to ensure workload is properly managed and distributed across the team
• Work with stakeholders and customers to create and map requirements and convert them to reports
• Identify and map data and create new reports using SQL queries
• Develop software in compliance with industry regulations such as 21 CFR Part 11

Clinical Developer

Application Support

• Read, maintain, troubleshoot, and extend code within Keystone's Rocket UniVerse and MultiValue ERP applications
• Lead technical discovery for complex requests by examining the customer's workflow, data, existing systems, constraints, and definition of success
• Own technical delivery from early prototype or proof of concept through design, development, testing, production rollout, stabilization, and customer adoption
• Investigate complex application behavior and data issues across code, database structures, business rules, interfaces, and operational processes
• Design and build reliable integrations with third-party systems using REST APIs, web services, secure file exchange, imports, exports, and other appropriate methods
• Develop practical modernization approaches that improve maintainability, interoperability, security, and user experience without disrupting critical customer operations
• Make sound tradeoffs among scope, speed, quality, maintainability, and customer impact, identifying risks and blockers early enough to protect delivery
• Work directly with product and support staff, and at times with customers, to understand business needs and turn them into clear technical solutions
• Create diagnostic utilities, conversion programs, data corrections, and repeatable automation for support and implementation needs
• Review production issues, determine root causes, implement durable fixes, and communicate technical findings in language that non-developers can understand
• Use AI-assisted development tools responsibly to accelerate investigation, code comprehension, prototyping, documentation, and testing while carefully validating accuracy and security
• Document code, integrations, data structures, and operating procedures so that knowledge is shared across the team
• Convert successful customer-specific solutions into reusable components, utilities, deployment patterns, and playbooks where practical
• Bring field feedback to product and development discussions so recurring customer needs can influence application priorities and roadmaps
• Provide technical guidance and collaborate with other developers and analysts on design, testing, deployment, and support

ERP Application Support

• Validate all customer implementations for functional accuracy and completeness prior to release for client UAT
• Develop and maintain test plans, test cases, and QA checklists specific to implementation projects
• Execute functional, regression, and configuration testing against client requirements and solution design documents
• Identify, document, and track defects and configuration issues through to resolution
• Partner with Implementation Specialists, Product, and Engineering to confirm fixes and revalidate builds
• Analyze recurring UAT issues and feed findings back into implementation processes to reduce future defects
• Maintain QA documentation, testing evidence, and sign-off records for each implementation project
• Support continuous improvement of implementation quality standards, tooling, and testing methodology
• Work closely with the Implementation/Professional Services team as the final quality checkpoint before implementations move to client UAT, and collaborate with Product and Engineering to resolve issues identified during testing

Junior Quality Assurance Analyst

Frontend Engineer

• Diseñar y desarrollar la interfaz conversacional (chat) en Angular sobre un backend de RAG, con respuestas en streaming (SSE).
• Construir la visualización de resultados enriquecidos: tarjetas multimedia con citas, miniaturas, enlaces al documento original y deep-links a vídeo y audio.
• Implementar la captura de feedback del usuario y las analíticas de uso del asistente.
• Desarrollar un widget / JavaScript embebible para que clientes externos integren el chat en su CMS.
• Colaborar estrechamente con el equipo de backend (Python, Solr, LLM) para definir e integrar la API del asistente.
• Participar en revisiones de código, resolución de incidencias y mejora continua de la calidad y el rendimiento.
• Desarrollar productos de Inteligencia Artificial para archivos periodísticos, incluyendo búsqueda semántica, generación de resúmenes y un asistente conversacional.

Frontend Developer

Business Development Rep

• Contact key decision-makers at targeted accounts across North America to inform them about Dispatch and generate product interest
• Identify, research, and nurture an executable pipeline for the Sales Organization
• Conduct market research with enterprise sales representatives
• Prospect top accounts through calling, email, and social channels
• Learn Dispatch applications, value proposition, and differentiation to improve sales conversations
• Attend new-hire training and build foundational knowledge
• Build relationships with Marketing, Sales, and other internal business partners
• Learn and use internal tools including Salesforce
• Shadow colleagues and learn Dispatch best practices
• Cold call and overcome objections
• Collaborate with Account Executives, Managers, and peers on product, talk track, and lead flow
• Meet quota and activity metrics
• Shadow product demos with Account Executives
• Assist in developing lead-generation best practices
• Help create sales and marketing campaigns to drive pipeline
• Participate in and lead onboarding and continuing-education programs
• Report, track, and share productivity measurements
• Develop expertise in the Dispatch product suite
• Identify personal education opportunities to improve business and instructional acumen

Business Development Representative

Full-stack Engineer

• Design, build, and maintain features across the Keystone PACS platform
• Work with DICOM data and imaging workflows, including storage, transfer, viewing, and reporting
• Build and support integrations with imaging modalities and practice management systems
• Design services focused on high availability, scalability, performance, and observability
• Take end-to-end ownership of quality, testing, and production readiness
• Write clean, well-documented code and participate in code and design reviews
• Build prototypes and proofs of concept to evaluate new technologies
• Work with the Support team to identify and fix performance, scalability, and production issues
• Collaborate with Product and Support to translate client needs into solutions

Software Developer, Medical Imaging

Sales

• Prospect and generate new business through outbound calls, email, events, and partner channels
• Run discovery conversations to understand veterinary practices’ needs, imaging workflows, and technical environments
• Advise clients on technical requirements and recommend appropriate computer and hardware configurations
• Deliver product demonstrations of the Keystone PACS software suite by web and in person
• Manage the full sales cycle, including proposals, negotiation, and closing
• Build and maintain a healthy pipeline and meet or exceed monthly and quarterly targets
• Travel to veterinary trade shows and meet prospective and current clients
• Monitor market trends and share recommendations with internal teams
• Partner with Client Success for smooth handoffs and share market feedback with Product
• Keep pipeline, activity, and forecasts up to date in the CRM

Sales Representative

• Prospect and generate new business through outbound calls, email, events, and partner channels
• Conduct discovery conversations to understand each veterinary practice’s needs, imaging workflows, and technical environment
• Advise clients on technical requirements and recommend appropriate computer and hardware configurations
• Deliver product demonstrations of the Keystone software suite online and in person
• Manage the full sales cycle, including proposals, negotiations, and closing
• Build and maintain a healthy pipeline and meet or exceed monthly and quarterly targets
• Travel to veterinary trade shows and meet with prospective and current clients
• Stay current on market trends and share recommendations with internal teams
• Partner with Client Success to ensure smooth handoffs and share market feedback with Product
• Keep pipeline, activity, and forecasts up to date in the CRM