AI Automation Engineer

Aspire Software

. Set the automation & AI roadmap for Operations — prioritizing opportunities with the Director and the two other Leads by impact .

Posted 9/19/2026full-timeBeirut • LebanonMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in automation and AI integration within operations, focusing on process mapping, API integrations, and data handling to enhance efficiency and reduce manual work. Proficient in scripting and building AI workflows to improve operational support and reporting.

Highest-signal resume keywords

API IntegrationPowerShell ScriptingPython ScriptingAI Workflow TuningProcess Mapping

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Hard Skills

Automation DevelopmentData HandlingTicket ClassificationCRM AutomationScriptingREST APICSV HandlingSQLProvisioningDocumentation

Soft Skills

Self-DirectedDetail-OrientedProblem-Solving

Tools & Technologies

HubSpotZendeskLLM ToolsZapierMake

Industry Keywords

SaaSHospitality TechSupport Operations

Tech Stack

Tools & technologies

PythonSQL

About the role

Key responsibilities & impact

Set the automation & AI roadmap for Operations — prioritizing opportunities with the Director and the two other Leads by impact
Map processes end-to-end and identify where automation or AI fits
Build automations personally using API integrations across HubSpot, Zendesk, and internal tools; PowerShell/Python scripts; scheduled jobs; and native workflows
Automate installations through scripted, templated, repeatable provisioning
Advance the existing AI Tier 1 support layer by improving resolution/deflection, tuning routing, and extending coverage for the new web PMS
Apply AI to ticket triage/classification, data cleanup, drafting, and agent-style task automation using LLM tools such as Claude
Own data and reporting to show time saved, faster cycle times, and fewer errors
Work safely using dry-runs, staging, idempotency, documentation, and clean handoff to IT for production
Establish reusable patterns and lightweight governance for reliable, maintainable automations
Deliver largely self-running onboarding and installations, improved AI support resolution and routing, reliable integrations, and measurable reductions in manual Operations work

Requirements

What you’ll need

Self-directed builder — owns the roadmap and standards and executes them personally
Comfortable being the sole driver of the function
Comfortable with REST APIs (auth, JSON, pagination, rate limits)
Scripting in PowerShell and/or Python
Hands-on with a CRM or ticketing platform (HubSpot and/or Zendesk) and its automation tools
Experience building or tuning AI/LLM workflows (e.g., support automation, classification, agents)
Process mapping — sees where automation fits in a manual workflow
Solid data handling (CSV/Excel, matching/merging; SQL a plus)
A test-first, careful mindset
Nice to have: iPaaS/data-sync tools (HubSpot Data Sync, Zapier, Make)
Nice to have: Scripted provisioning/deployment experience
Nice to have: Git, and a background in SaaS, hospitality tech, or support operations