Client Success Representative

Aspire Software

. Manage a portfolio of veterinary practice and hospital accounts, acting as their main point of contact .

Posted 9/29/2026full-timeRemote • United StatesJuniorMid-Level💰 $60,000 - $75,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing client relationships and driving product adoption within veterinary practice and hospital accounts. Proficient in utilizing CRM systems to maintain accurate records and facilitate effective communication.

Highest-signal resume keywords

Customer Success ManagementAccount ManagementCRM ExperienceVeterinary Industry KnowledgeCommunication Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Account ManagementClient OnboardingProduct AdoptionRisk MonitoringUpsellingTechnical Support CollaborationAccount ReviewSoftware LearningMedical Imaging FamiliarityPractice Management Software

Soft Skills

Relationship BuildingOrganizational SkillsProactive ApproachCommunication SkillsClient Success Orientation

Tools & Technologies

CRM SoftwareCustomer Success Platform

Industry Keywords

VeterinaryAnimal HealthHealthcare TechnologyPACS

About the role

Key responsibilities & impact

Manage a portfolio of veterinary practice and hospital accounts, acting as their main point of contact
Lead onboarding and training so new clients are up and running quickly and confidently
Run regular check-ins and account reviews to understand client goals and drive product adoption
Monitor account health, flag risks early, and take action to protect renewals and prevent churn
Identify upsell and expansion opportunities and partner with Sales to close them
Work closely with Technical Support and Product to resolve issues and share client feedback
Keep accurate account records and notes in the CRM

Requirements

What you’ll need

2+ years in customer success, account management, or a client-facing role, ideally in SaaS
Excellent communication and relationship-building skills, with a genuine drive to help clients succeed
Organized and proactive, able to manage many accounts and priorities at once
Comfortable learning software quickly and explaining it clearly to non-technical users
Experience with a CRM or customer success platform
Experience in veterinary, animal health, or healthcare technology (nice to have)
Familiarity with medical imaging, PACS, or practice management software (nice to have)

Benefits

Comp & perks

Competitive base salary plus an annual performance bonus
Comprehensive benefits: medical, dental, and vision, plus basic life, AD&D, short- and long-term disability, and voluntary life coverage
401(k) program
Unlimited paid time off
Fully remote, work-from-home role
The chance to make a real impact on a growing team in a specialized, mission-driven industry