FREE ACCESS
5,000–10,000 jobs/day
See all jobs on Scoutfield
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Customer Service Representative
Aspire Software. Provide assistance, information, and support to customers regarding the company's products or services .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong communication and problem-solving skills while providing customer support and training on products. Proficient in managing customer relationships and maintaining accurate records in a high-intensity environment.
Highest-signal resume keywords
Bilingual In English And FrenchCustomer Service Experience In A Call CenterIT Support Knowledge In A Windows EnvironmentExperience Using AI Tools For ProductivityProfessional Diploma In IT Support
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer SupportProblem-SolvingData ManipulationSoftware ConfigurationTraining DeliveryDatabase ScriptsFile Import/ExportAttention To DetailAnalytical SkillsComplaint Assessment
Soft Skills
Strong Communication SkillsEmpathy SkillsOrganizational SkillsAdaptabilityProactive Attitude
Tools & Technologies
CRM SoftwareAI PlatformsWindows EnvironmentExcelCSV
Certifications & Qualifications
Professional Diploma In IT Support
Industry Keywords
Customer SatisfactionAutomotive Aftermarket IndustryUser TrainingSoftware OnboardingApplication Support
About the role
Key responsibilities & impact- Provide assistance, information, and support to customers regarding the company's products or services
- Answer inquiries, resolve issues, and ensure customer satisfaction through effective communication and problem-solving
- Handle incoming calls, emails, and chat inquiries
- Maintain accurate records of customer interactions
- Escalate unresolved requests to designated departments for further investigation
- Contact customers to respond to their requests or inform them of investigation results, solutions, or planned corrections
- Make periodic outbound calls to maintain customer relationships and keep customer information up to date in the CRM
- Obtain and review all relevant information to assess the validity of complaints and determine possible causes and solutions
- Provide remote support to customers, covering both the hardware and software aspects of the company's products
- Provide customers with training on the company's products
- Participate in the new customer onboarding process, including needs assessment, software configuration, data manipulation/import, training, and onboarding support
- Analyze and update customer data as requested using database scripts, file import/export (Excel/CSV), AI platforms, or other tools as required
- Perform other related duties
Requirements
What you’ll need- Strong communication and empathy skills, with the ability to navigate customer service platforms
- Strong analytical and problem-solving skills
- Excellent attention to detail
- Commitment to customer satisfaction while keeping the broader business context in mind
- Ability to work in high-intensity customer support environments and manage customers' sense of urgency
- Energetic, proactive, and takes initiative
- Excellent organizational skills, including strong prioritization abilities and adaptability to change
- Fully bilingual in English and French, both spoken and written
- Excellent interpersonal and communication skills, both internally and with customers
- Knowledge of accounting principles and/or willingness to learn
- Knowledge of IT support in a Windows environment and/or willingness to learn
- Ability and willingness to be on-site at customer locations for training and other events
- Professional diploma in IT support or an equivalent high school or college diploma
- Two (2) years of customer service experience in a call center and application support role
- Experience in customer-facing roles, such as user training
- Accounting experience is an asset
- Experience using AI tools for productivity and analysis is an asset
- Experience in the automotive aftermarket industry is an asset
- Experience participating in software onboarding or implementation projects is an asset
Benefits
Comp & perks- 🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Aspire Software Website LinkedIn All Job Openings 1001 - 5000 employees 🏨 Hospitality 📦 Logistics 🏗️ Construction Hospitality
- Logistics
- Construction Aspire Software is a company that focuses on acquiring and nurturing businesses with a strong foundation in outstanding products and passionate teams. As part of the Valsef Group, Aspire Software offers resources, knowledge, and a suite of best practices to enhance and expand operations for continuous improvement and sustainable growth. The company emphasizes decentralization to unlock innovation and adaptability within its acquired entities. Aspire Software is dedicated to serving its customers through long-term technology partnerships, leveraging capital and expertise in various verticals to grow both the businesses and individuals involved. Customer Service Representative Job not on LinkedIn 🔥 1 hour ago 🏢🏡 Montreal – Hybrid ⏰ Full Time 🟢 Junior 🟡 Mid-level 💝 Customer Support 🚫👨🎓 No degree required 👻 Ghost score 25% 🗣️🇫🇷 French Required Apply Now Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
- Provide assistance, information, and support to customers regarding the company's products or services
- Answer inquiries, resolve issues, and ensure customer satisfaction through effective communication and problem-solving
- Handle incoming calls, emails, and chat inquiries
- Maintain accurate records of customer interactions
- Escalate unresolved requests to designated departments for further investigation
- Contact customers to respond to their requests or inform them of investigation results, solutions, or planned corrections
- Make periodic outbound calls to maintain customer relationships and keep customer information up to date in the CRM
- Obtain and review all relevant information to assess the validity of complaints and determine possible causes and solutions
- Provide remote support to customers, covering both the hardware and software aspects of the company's products
- Provide customers with training on the company's products
- Participate in the new customer onboarding process, including needs assessment, software configuration, data manipulation/import, training, and onboarding support
- Analyze and update customer data as requested using database scripts, file import/export (Excel/CSV), AI platforms, or other tools as required
- Perform other related duties 🎯 Requirements
- Strong communication and empathy skills, with the ability to navigate customer service platforms
- Strong analytical and problem-solving skills
- Excellent attention to detail
- Commitment to customer satisfaction while keeping the broader business context in mind
- Ability to work in high-intensity customer support environments and manage customers' sense of urgency
- Energetic, proactive, and takes initiative
- Excellent organizational skills, including strong prioritization abilities and adaptability to change
- Fully bilingual in English and French, both spoken and written
- Excellent interpersonal and communication skills, both internally and with customers
- Knowledge of accounting principles and/or willingness to learn
- Knowledge of IT support in a Windows environment and/or willingness to learn
- Ability and willingness to be on-site at customer locations for training and other events
- Professional diploma in IT support or an equivalent high school or college diploma
- Two (2) years of customer service experience in a call center and application support role
- Experience in customer-facing roles, such as user training
- Accounting experience is an asset
- Experience using AI tools for productivity and analysis is an asset
- Experience in the automotive aftermarket industry is an asset
- Experience participating in software onboarding or implementation projects is an asset Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Delivery & Support Specialist – Video 🔥 2 hours ago Genetec 1001 - 5000 💼 Consulting 🏥 Healthcare 📦 Logistics Website LinkedIn All Job Openings Spécialiste du support vidéo chez Genetec, résolvant des incidents techniques complexes. Collaboration avec les équipes produit et développement pour améliorer les solutions clients. 🏢🏡 Montreal – Hybrid ⏰ Full Time 🟢 Junior 🟡 Mid-level 💝 Customer Support 🗣️🇫🇷 French Required Bilingual Customer Service Professional 🔥 10 hours ago Manulife 10,000+ employees 🏥 Healthcare 💸 Finance 🛡️ Insurance Website LinkedIn All Job Openings Bilingual French-English customer service representative supporting Manulife Bank customers through calls, email, and chat. Resolving inquiries and building customer relationships for Manulife’s financial services business. 🏢🏡 Montreal – Hybrid 💰 $1.2G Post-IPO Debt on 2023-03 ⏰ Full Time 🟡 Mid-level 🟠 Senior 💝 Customer Support 🗣️🇫🇷 French Required Customer Support Representative, French and English Speaking 🕒 September 10 OpenTable 1001 - 5000 🍽️ Food & Beverage 🏨 Hospitality 📦 Logistics Website LinkedIn All Job Openings OpenTable Tier 2 Representative resolving complex customer issues across phone, chat, and email. Supporting restaurants, venues, and diners through OpenTable’s global reservation platform. 🏢🏡 Montreal – Hybrid 💵 $55k - $65k / year 💰 $36M Series C on 2000-09 ⏰ Full Time 🟢 Junior 🟡 Mid-level 💝 Customer Support 🚫👨🎓 No degree required 🗣️🇫🇷 French Required Bilingual Customer Service Professional 🕒 September 3 Manulife 10,000+ employees 🏥 Healthcare 💸 Finance 🛡️ Insurance Website LinkedIn All Job Openings Bilingual customer service representative supporting Manulife Bank customers in French and English. Resolving inquiries through calls, email, and chat in a hybrid contact center. 🏢🏡 Montreal – Hybrid 💰 $1.2G Post-IPO Debt on 2023-03 ⏰ Full Time 🟡 Mid-level 🟠 Senior 💝 Customer Support 🗣️🇫🇷 French Required Delivery & Support Specialist – Integration 🕒 September 3 Genetec 1001 - 5000 💼 Consulting 🏥 Healthcare 📦 Logistics Website LinkedIn All Job Openings Genetec video-integration support specialist resolving complex customer incidents, software defects, and escalations. Maintaining troubleshooting documentation while collaborating with Development, Product, and Support teams. 🏢🏡 Montreal – Hybrid ⏰ Full Time 🟢 Junior 🟡 Mid-level 💝 Customer Support 🗣️🇫🇷 French Required View More Customer Support Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Remote jobs Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources About us Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Is Remote Rocketship legit? Privacy policy Terms of service Job board SEO course Remote Job Search MasterClass Resume Review AI Apply Copilot OpenClaw job finder API docs Find jobs using your resume Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs