Customer Success Associate

Aspire Software

. Support a portfolio of Clubspeed and Resova customers throughout onboarding, adoption, engagement, and renewal .

Posted 9/15/2026full-timeRemote • CanadaJuniorMid-Level💰 CA$60,000 - CA$70,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Customer Success and Account Management, with a strong focus on relationship-building, proactive problem-solving, and effective communication. Proficient in utilizing CRM systems and customer engagement strategies to enhance customer retention and satisfaction.

Highest-signal resume keywords

Customer Success ExperienceCRM ProficiencyStrong Communication SkillsProblem-Solving MindsetCross-Functional Collaboration

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Customer OnboardingProduct RecommendationsCustomer EngagementAccount ManagementCustomer Health Monitoring

Soft Skills

Relationship BuildingDetail OrientationProactive ActionJudgmentMulti-Tasking

Tools & Technologies

SalesforceJiraConfluenceCustomer Success Systems

Industry Keywords

SaaSHospitalityAttractionsEntertainment VenuesPoint of SalePaymentsVertical SaaS

About the role

Key responsibilities & impact

Support a portfolio of Clubspeed and Resova customers throughout onboarding, adoption, engagement, and renewal
Build trusted relationships and serve as a primary day-to-day customer contact
Answer customer questions and resolve common issues directly
Triage requests and coordinate escalations with Support, Product, Implementation, and other internal teams
Follow customer issues through to resolution and keep customers informed
Monitor customer health, product engagement, and account activity to identify risks early
Support retention, recovery, and renewal efforts
Deliver product onboarding, webinars, and ongoing customer training
Recommend workflows, features, solutions, and best practices based on customer goals
Translate product releases and new functionality into practical customer use cases
Gather customer feedback and usage insights for internal teams
Identify expansion, upsell, and payments opportunities and connect customers with the commercial team
Maintain accurate customer records, activity notes, health indicators, and next steps in CRM and Customer Success systems
Use customer data and engagement signals to prioritize outreach
Help improve Customer Success playbooks, processes, and scalable programs

Requirements

What you’ll need

2-4 years of experience in Customer Success, Account Management, Customer Support, or a similar customer-facing role, preferably supporting a SaaS product
Strong communication and relationship-building skills
Ability to manage multiple customers, requests, and priorities without losing track of details
Problem-solving mindset and judgment about when to resolve issues independently or involve additional expertise
Experience translating customer needs into practical product recommendations or solutions
Ability to identify customer risk and take proactive action
Strong cross-functional collaboration skills
Comfort working with CRM and Customer Success technology; Salesforce experience is an advantage
Bachelor's degree in Business, Communications, Education, or a related field, or equivalent relevant professional experience
Experience with hospitality, attractions, entertainment venues, reservations, point of sale, payments, or vertical SaaS is a significant advantage
Experience with Jira, Confluence, or other Atlassian tools is helpful

Benefits

Comp & perks

Competitive salary (between $60,000-$70,000 CAD)
Comprehensive health coverage, including dental and vision
Flexible time off policy