Customer Success Manager

Aspire Software

. Serve as the primary point of contact and trusted advisor for assigned customers .

Posted 9/17/2026full-timeRemote • United Kingdom, IrelandMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer success management, focusing on building long-term relationships, driving customer satisfaction, and identifying value expansion opportunities. Proficient in utilizing CRM systems and collaborating with cross-functional teams to enhance customer engagement and achieve revenue targets.

Highest-signal resume keywords

Customer Success ManagementCRM Systems ExperienceStrong Communication SkillsRevenue Expansion TargetsCustomer Relationship Building

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer Success ManagementAccount ManagementBusiness Review ConductingKPI TrackingPRD DocumentationValue Expansion IdentificationOnboarding ManagementTraining Program DevelopmentSaaS Environment ExperienceOperational Workflow Understanding

Soft Skills

Strong Attention to DetailProactive MindsetTeam-OrientedAmbitiousEager to Grow

Tools & Technologies

CRM SystemsCustomer Success ToolsHubSpot

Certifications & Qualifications

Bachelor's Degree in BusinessBachelor's Degree in Marketing

Industry Keywords

Customer SatisfactionNPS PerformanceRetention Risk MitigationClient EngagementEMEA Region Travel

About the role

Key responsibilities & impact

Serve as the primary point of contact and trusted advisor for assigned customers
Develop strong, long-term customer relationships at operational and executive levels
Conduct regular business reviews to monitor adoption, performance, and value realization
Drive customer satisfaction and NPS performance
Ensure timely renewals and proactively mitigate retention risks
Monitor customer health scores and improve engagement
Identify value expansion opportunities within existing accounts
Collaborate with Sales teams on relevant solutions and services
Meet and exceed revenue expansion targets
Build expertise in products and customer use cases
Understand customer workflows, operational challenges, and business objectives
Gather customer requirements and translate them into PRD documentation
Work with Product Managers and Development teams to prioritize and implement enhancements
Advocate for customers internally
Manage onboarding, training, and adoption programs
Track usage, adoption, NPS, renewal performance, and revenue expansion KPIs
Maintain accurate customer records in CRM and customer success tools
Collaborate with Support, Product, Sales, and Engineering teams
Communicate customer insights, trends, and risks to leadership

Requirements

What you’ll need

Bachelor's degree in Business, Marketing, or a related field (or equivalent practical experience)
5+ years of experience in customer success or account management
Strong communication and presentation skills
Confidence in engaging with clients across multiple channels (phone, email, events, virtual meetings)
Experience with CRM systems (e.g., HubSpot)
Highly organized with a strong attention to detail and a proactive mindset
Fluent in English (additional European languages are an asset)
Experience in a software or SaaS environment
Familiarity with sales in technical or operational environments
Willingness to travel within the EMEA region for client visits or events
Team-oriented, ambitious, and eager to grow within an international organization

Benefits

Comp & perks

Competitive base salary
Bonus structure
Fully remote
Professional development and international career growth opportunities
Supportive and dynamic work culture
Work with modern technology in a collaborative team environment