Customer Success Manager

Aspire Software

. Lead every new customer from kickoff to first value, including completing a first project planned, run, and invoiced end to end in the software .

Posted 11/11/2026full-timeBoskoop • NetherlandsMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer success management by effectively leading customer accounts from kickoff to value realization, managing renewals, and identifying growth opportunities. Proficient in analyzing product usage data and influencing cross-functional teams to enhance customer satisfaction and retention.

Highest-signal resume keywords

Customer Success ManagementAccount ManagementRenewal NegotiationData AnalysisFluent Dutch

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Account Count AnalysisRenewal Rate CalculationAverage Contract Value AssessmentChurn Risk IdentificationProduct Usage Data AnalysisOnboarding Program DevelopmentHealth Score CreationTime To First Value MeasurementActivation MeasurementAdoption Depth Measurement

Soft Skills

Exceptional CuriosityStrong Work EthicDe-escalation SkillsInfluencing Without AuthorityCustomer Relationship Management

Industry Keywords

Green SectorCustomer InsightsImplementationOnboardingConsulting

About the role

Key responsibilities & impact

Lead every new customer from kickoff to first value, including completing a first project planned, run, and invoiced end to end in the software
Grow software adoption across each customer account
Maintain a current success plan and regular cadence for every customer
Identify risk from usage and account signals and involve product, support, or consulting teams
Own renewals end to end, including commercial terms and negotiation
Identify, position, and close expansion opportunities such as additional modules or users
Bring customer insights and evidence to product and leadership
Help shape InfoGroen's developing Customer Success function
Learn the software sufficiently to demo it and explain customer value
Interview customers who renewed, downgraded, or left to understand decision drivers
Define customer value and establish a baseline for time to value
Take ownership of accounts, success plans, business reviews, and renewal conversations
Escalate customer friction with evidence and proposed fixes
Manage the full book of accounts, including renewals and expansion
Deliver a measurable improvement with before-and-after results
Create and share a six-month plan covering account risk, growth, and planned changes

Requirements

What you’ll need

Ability to describe a book of business using account count, renewal rate, average contract value, and complexity
Demonstrated ability to move a named measure with before-and-after figures, such as time to first value, activation, adoption depth, or retention
Experience identifying churn risk, escalating internally, and influencing outcomes
Ability to independently read and analyze product usage data
Experience influencing product, engineering, or consulting teams without direct authority
Experience maintaining a steady cadence across a large book and prioritizing accounts
Exceptional curiosity and work ethic
Fluent Dutch, spoken and written
Good command of English, spoken and written
Background in implementation, onboarding, or consulting strongly preferred
Experience building reusable assets such as a playbook, health score, or onboarding program strongly preferred
Ability to de-escalate while maintaining the customer relationship strongly preferred
Experience with or affinity for the green sector strongly preferred

Benefits

Comp & perks

Base salary plus commission on the new ARR you close
8% holiday allowance
200 vacation hours (full-time basis)
Participation in the pension plan
Option of a company car
One-year contract with the intention of a permanent contract
Hybrid work with the option to work from home when the work allows
Room for professional development and training
Fun team outings
Great coffee
Alternative accommodation available during the recruitment process