Customer Success Representative

Aspire Software

. Lead new clients through implementation from kickoff to go-live .

Posted 11/6/2026full-timeRemote • CanadaJuniorMid-Level💰 CA$60,000 - CA$70,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in client implementation and training within the veterinary industry, focusing on relationship-building and proactive account management. Proficient in utilizing Salesforce for tracking account health and managing business reviews.

Highest-signal resume keywords

Veterinary Industry ExperienceClient Training and SupportSalesforce ProficiencyAccount ManagementRelationship-Building Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Client ImplementationBusiness ReviewsAdd-On Module DemonstrationDetail-Oriented Record KeepingSoftware Training

Soft Skills

Customer-Focused ApproachCandid CommunicationCollaborationProactive Problem Solving

Tools & Technologies

SalesforceCRM Software

Industry Keywords

Veterinary ClinicsVeterinary HospitalsVeterinary TradeshowsCustomer SuccessAccount Management

About the role

Key responsibilities & impact

Lead new clients through implementation from kickoff to go-live
Train veterinarians, technicians, and key stakeholders virtually and occasionally on site
Set success goals with each practice and track progress
Prepare and run Quarterly Business Reviews covering usage, outcomes, and next-quarter goals
Build relationships with practice owners, medical directors, and practice managers
Share usage insights and recommend practical next steps
Answer product questions and resolve basic technical issues
Escalate complex issues to Support or Product and follow through to resolution
Monitor account health and identify at-risk clients
Re-engage at-risk accounts with proactive plans
Relay client feedback to Product and leadership
Maintain account notes, activities, and health scores in Salesforce
Identify opportunities for add-on modules
Demonstrate add-on modules during QBRs, check-ins, and onsite visits
Partner with Sales on expansion opportunities and track them in Salesforce
Manage a book of business and report on NRR, expansion revenue, and CSAT

Requirements

What you’ll need

2+ years of experience in the veterinary industry (clinic, hospital, or veterinary-focused company)
Comfort training customers and explaining software to non-technical users
Confidence calling at-risk clients and having candid conversations about their experience
Willingness to travel up to 10–15% of the time, mainly to veterinary tradeshows, conferences, and occasional client sites
Customer success, account management, or sales experience (nice to have)
Experience with Salesforce or a similar CRM (nice to have)
Experience running business reviews or presenting to clinic leadership (nice to have)
Ability to collaborate with Sales, Support, and Product
Relationship-building skills with technicians and practice owners
Ability to demonstrate add-on module benefits
Detail-oriented record keeping and follow-through
Ability to learn new software quickly and teach it to others
Client-focused approach

Benefits

Comp & perks

Base salary, plus a performance bonus tied to NRR, expansion revenue, and CSAT targets
Comprehensive group benefits through Canada Life, including health, dental, vision, mental health, and paramedical coverage, plus life, AD&D, critical illness, and short- and long-term disability insurance
Access to a group retirement savings plan you can contribute to
Unlimited vacation after one year of service
Fully remote, work-from-home role
Travel up to 10–15% to tradeshows, conferences, and client sites
Opportunity to make a real impact on a growing team in a specialized, mission-driven industry